Michael Braunstein
Technology Consultant
Boca Raton,FL
Summary
Customer & Sales Experience
Customer-focused sales and technology professional with experience supporting customers, explaining products clearly, and contributing to team sales goals in fast-paced environments. Brings a strong background in customer engagement, problem-solving, and technology support, with the ability to translate complex products into simple, value-driven solutions. Reliable, adaptable, and motivated to deliver excellent customer experiences.
- Engaged directly with customers to understand needs and recommend appropriate products and services
- Explained technology products, features, pricing, and upgrades in clear, easy-to-understand terms
- Supported sales efforts through relationship building, follow-up, and solution-oriented conversations
- Assisted customers with troubleshooting, service questions, and product education
- Contributed to team sales goals while maintaining high customer satisfaction
- Worked collaboratively with team members to improve store and customer outcomes
Overview
13
13
years of professional experience
7
7
Certifications
Work History
Independent IT & Customer Support Consultant
Independent IT Security Systems & AV Contractor
, FL
07.2013 - Current
- Provided hands-on customer support for technology products and services
- Assisted customers with setup, troubleshooting, and ongoing use of devices and systems
- Explained technical issues and solutions in customer-friendly language
- Supported point-of-sale systems, mobile devices, and service subscriptions
- Maintained professionalism and reliability while working with diverse clients
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Technical Customer Support Specialist
EAS Fire Service
Fort Lauderdale, Florida
01.2024 - 10.2025
- Worked directly with customers to explain fire and life-safety systems, services, and compliance requirements
- Installed, tested, and maintained fire alarm and life-safety systems in commercial and residential environments
- Conducted system upgrades and retrofits, ensuring reliability, safety, and customer satisfaction
- Provided customer training on system operation and basic maintenance
- Identified customer needs and recommended fire safety solutions, upgrades, and maintenance plans
- Supported business development efforts by assisting with estimates, bids, and service proposals
- Helped grow repeat business through relationship building and consistent customer support
- Contributed to high customer retention by delivering reliable service and clear communication
- Identified customer needs and recommended additional services or upgrades, contributing to increased sales revenue
- Prepared service estimates and supported bid submissions for installation and maintenance contracts
Technical Customer Consultant
Biztec
Miami, FL
01.2021 - 01.2023
- Worked directly with customers to assess needs and recommend technology solutions
- Supported sales teams by assisting with product selection, licensing, and onboarding
- Helped customers understand product features, benefits, and service options
- Maintained accurate customer information using CRM tools
- Built long-term customer relationships through clear communication and follow-through
Project & Client Operations Specialist
BOSS Construction Group
Boca Raton, Florida
01.2018 - 07.2020
- Acted as a liaison between clients, contractors, and city officials to ensure smooth project execution
- Managed customer expectations by providing clear updates on permitting status and timelines
- Helped resolve project issues quickly through proactive communication and follow-up
- Supported repeat business by maintaining positive client relationships
Salesforce Administrator/Sales Operations Support
Verizon Communications
Tampa, Florida
01.2017 - 01.2018
- Supported sales and customer service teams by maintaining and optimizing CRM tools used for daily operations
- Worked closely with sales leadership to improve visibility into pipelines, accounts, and customer activity
- Created and maintained reports and dashboards to support sales performance and decision-making
- Assisted sales teams with system training, user support, and process improvements
- Managed user access, profiles, and data accuracy to ensure reliable customer and sales information
- Helped streamline workflows and reduce manual tasks, improving efficiency for sales and support teams
- Acted as a liaison between technical teams and business users to translate needs into practical solutions
Salesforce Consultant / Customer Solutions Special
Coastal Cloud
Fort Lauderdale, Florida
01.2016 - 01.2017
- Worked directly with clients to understand business needs and recommend CRM solutions that supported sales and customer service teams
- Assisted customers with configuring CRM tools to improve lead tracking, follow-up, and customer engagement
- Explained software features and workflows in clear, non-technical terms to business users
- Supported sales and service teams by improving visibility into customer data and activity
- Trained end users on CRM functionality, best practices, and daily usage
- Collaborated with internal teams to deliver solutions on time and aligned with client expectations
- Helped improve data accuracy and reporting to support better customer and sales decisions
Education
Bachelor of Science - Management & Urban Regional Planning
Florida Atlantic University
Boca Raton, FL 05.2001 -
Skills
-Complaint handling
-Software troubleshooting
-Product and service support
-Customer engagement
-Handling customer complaints
Negotiation
New customer onboarding
Certification
Certified Cisco Network Associate Certified Project Manager
Links
http://www.linkedin.com/in/mikeybraunstein
Timeline
Technical Customer Support Specialist
EAS Fire Service
01.2024 - 10.2025
Technical Customer Consultant
Biztec
01.2021 - 01.2023
Project & Client Operations Specialist
BOSS Construction Group
01.2018 - 07.2020
Salesforce Administrator/Sales Operations Support
Verizon Communications
01.2017 - 01.2018
Salesforce Consultant / Customer Solutions Special
Coastal Cloud
01.2016 - 01.2017
Independent IT & Customer Support Consultant
Independent IT Security Systems & AV Contractor
07.2013 - Current
Bachelor of Science - Management & Urban Regional Planning
Florida Atlantic University
05.2001 -