Michael Brennan
Queen Creek,AZ
Summary
Motivated leader with excellent relationship-building and decision-making abilities. Enthusiastic Sales and Customer Service professional with a results driven attitude. Reliable and upbeat personality with forward-thinking and performance oriented nature. Driven to exceed customer expectations while promoting adherence to company standards and guidelines.
Overview
28
28
years of professional experience
Work History
Inventory Manager
AAA Arizona
08.2014 - Current
- Achieved and maintained loyalty by forging long term relationships based on prompt and courteous service.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Hired and mentored new sales team members along with bringing in and overseeing a network of vendors.
- Managed the reconditioning process to reduce turn around time from 12 days to an average of less than 5 days.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Oversaw purchasing of all pre-owned inventory including trade-ins and auction vehicles.
- Assisted the sales department in hitting their numbers monthly. Driving the business from 80 sales monthly to over 150.
- Kept company in compliance with all industry standards and requirements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Manager
Jim Winter Auto Care
01.2010 - 07.2014
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Educated and upsold customers regarding regular maintenance protocols to preserve vehicle condition.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Managed new and existing fleet accounts
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Presented valuable sales tools to potential customers to highlight features and benefits of products.
General Manager
Sun Valley Oil Corporation
01.1996 - 12.2010
- Developed and implemented strategies to increase sales and profitability.
- Negotiated vendor agreements with small, medium and large clients.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Created cost management analysis for purchasing fuel.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
Education
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Self motivated
- Creative thinker
- Positive attitude
- Outgoing team player
- Dependable
- Product knowledge
- Networking skills
- Adaptability
- Genuine personality
- Product Sales
Timeline
Inventory Manager
AAA Arizona
08.2014 - Current
Customer Service Manager
Jim Winter Auto Care
01.2010 - 07.2014
General Manager
Sun Valley Oil Corporation
01.1996 - 12.2010
Maricopa Community Colleges - Mesa Community College
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