Summary
Overview
Work History
Education
Skills
Timeline
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Michael Brennan

Auburn,New York

Summary

Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Overview

9
9
years of professional experience

Work History

Bus Driver

Centro Of Cayuga
09.2024 - Current
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.

Delivery Driver

Spark
06.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Food Delivery Driver

GrubHub
12.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Service Manager

Riester's Appliances
06.2020 - 06.2022
  • Resolved customer complaints in professional and timely manner.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.

Case Manager

Chapel House
03.2016 - 06.2020
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Education

Associate of Applied Science - Business Administration

Cayuga County Community College
Auburn, NY
05.1993

High School Diploma -

Auburn High School
Auburn, NY
06.1985

Skills

  • Customer Relationships
  • Valid Vehicle Insurance and Registration
  • Attention to Detail
  • Serve Customers
  • Delivery Verification
  • Ability to Lift 50 Pounds
  • Communication and Interpersonal Skills

Timeline

Bus Driver

Centro Of Cayuga
09.2024 - Current

Delivery Driver

Spark
06.2022 - Current

Food Delivery Driver

GrubHub
12.2021 - Current

Service Manager

Riester's Appliances
06.2020 - 06.2022

Case Manager

Chapel House
03.2016 - 06.2020

Associate of Applied Science - Business Administration

Cayuga County Community College

High School Diploma -

Auburn High School

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Michael Brennan