Michael Brent
Stone Mountain
Summary
Enthusiastic Customer Service Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Service/Call Center duties and training in MS Office. Motivated to learn, grow and excel with a great company.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Maximus-California Lifeline Project
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and completing applications,and improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Adjudicator Investigator
Maximus-Nevada Project-DETR
03.2016 - 05.2022
- Completed in-depth evaluations based on detailed data provided by Employer and the claimants.
- Contacted Employer and claimants for interviews to gather information related to the employee separation.
- Reviewed all collected information and made a determination of claimant eligibility for benefits.
Customer Service Specialist
Focus-Secretary Of State Call Center Licensing BD
11.2015 - 03.2016
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer requests for applications, services and licensing information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Specialist II
DELTA DENTAL INSURANCE COMPANY
03.2010 - 06.2015
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Provide dental benefit information to enrollees and dentists
- Review claims submissions with enrollees and dentists
- Provide information about product or services,cancel accounts or obtain details of complaints from enrollees and dentists.
Education
High School Diploma -
Lanier High School
Bachelor of Science - Speech Communication
Jackson State University
Skills
- Multitasking Abilities
- MS Office
- Dependable and Responsible
- Excellent Communication
- Flexible and Adaptable
- Teamwork and Collaboration
Timeline
Customer Service Representative
Maximus-California Lifeline Project
08.2022 - Current
Adjudicator Investigator
Maximus-Nevada Project-DETR
03.2016 - 05.2022
Customer Service Specialist
Focus-Secretary Of State Call Center Licensing BD
11.2015 - 03.2016
Customer Service Specialist II
DELTA DENTAL INSURANCE COMPANY
03.2010 - 06.2015
High School Diploma -
Lanier High School
Bachelor of Science - Speech Communication
Jackson State University
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