Natalie Rodriguez
Everett,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Community Director
American Property Management
06.2021 - Current
- Built relationships with residents, families and community.
- Maintained documentation, wrote reports and tracked expenses using RealPage products and Spend Management software.
- Developed and implemented unique and engaging activities for residents.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Worked with maintenance staff to complete timely repairs and enhancements.
Mental Health Patient Access Representative
Kaiser Permanente
06.2019 - 07.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Resolved patient billing issues in line with established guidelines.
- Educated patients on importance of preventive health care and insurance coverage.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Verified patient insurance eligibility and entered patient information into system.
Lease-up Consultant
Greystar Property Management
01.2018 - 06.2019
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Planned special events such as lotteries, dedications and project tours.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Education
Associate of Arts - General Studies
Eastern Gateway Community College
Steubenville, OH06.2021
High School Diploma -
Juanita High School
Kirkland, WA05.2016
Skills
- Fair Housing Compliance
- Activity Planning
- Performance Improvement
- Document Management
- Tenant Relations
- Money Handling
- Quality of Life Improvements
- Application Management
- Community Management
- Community Events
- Property Showing
- Microsoft Office
- Staff Coordination
- Disturbance Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Community Director
American Property Management
06.2021 - Current
Mental Health Patient Access Representative
Kaiser Permanente
06.2019 - 07.2021
Lease-up Consultant
Greystar Property Management
01.2018 - 06.2019
Associate of Arts - General Studies
Eastern Gateway Community College
High School Diploma -
Juanita High School
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