Michael Brian Flinn

⦁ Build training curriculum for 9-1-1 Calltakers including training documents, learning activities and classroom presentation
⦁ Build training curriculum for Building Security including badge usage and response plan
⦁ Manage training reporting and certificate upload for multiple First Responder agencies to the Alabama State Board
⦁ Created video content for school curriculum about Safety Day for both elementary and secondary schools
⦁ Reviewed resumes and scheduled interviews for open positions in the 9-1-1 Center and conducted Orientation sessions
⦁ Conducted 9-1-1 Center tours for organizations as part of the Public Outreach plan

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed liquidation steps to close store including Store Management, Inventory Management, Pricing and Store Operations

• Oversaw seven distribution centers (primarily with home appliances) and four 3PL warehouses (primarily with furniture)
• Helped manage logistics from multiple vendors into the buildings for new in-box home appliances, out-of-box home appliances and new in-box furniture as well as shipments from each to 400 American Freight stores
• Created processes and trained in operational categories including receiving, warehouse location management, non-saleable inspection, cosmetic and mechanical repair, cleaning, online photos and shipping
• Conducted conference calls with teams to communicate business needs and goals
• Managed performance in key performance indicators including store sales, payroll management, expense control, training completion and efficiency
• Conducted training sessions on request within DC’s and 3PL’s

• Delivered training curriculum to new teams in newly opened stores with focuses on driving sales, marketing, operations and profitable income
• Conducted training programs for new Store Managers and Assistant Store Managers as well as new Distribution Center General Managers and Operations Managers both in-person and virtually
• Evaluated, created and managed training within the LMS (Inspired to Learn and Articulate) as well as outside training sources (Pro-TREAD) for all roles of the Self-Delivery operation within stores
• Ensured that training methods, content, software, systems, and equipment are appropriate for meeting the needs and requirements of management
• Managed the scheduling, tracking, documenting, and reporting of training attendance and proof of training
• Created and delivered training curriculum (in-person, virtually and within the LMS) for all aspects of the Distribution Center operation
• Conducted training sessions on request within stores

• Developed training content in printed and video formats for all aspects of the Outlet Repair & Distribution Centers including receiving, shipping, appliance repair, parts ordering, repair claim filing and systems
• Developed training content in printed and video formats for Hometown and Outlet Stores including leasing, delivery, installation, and store ownership transfer
• Created and posted training content to the LMS (Inspired to Learn) and helped manage learner access
• Delivered training completion reporting for all formats to business leaders
• Taught Outlet Repair & Distribution Center management training class in-person and virtually
• Partnered with appliance vendors for training content and attended on-site training seminars
• Sought out outside training sources for specific content to support training initiatives
• Participated in planning and implementation teams for Hometown Celebration, the national convention for Sears Hometown & Outlet Stores developed for owners and franchisees

• Deliver training curriculum to new teams in newly opened stores including sales, marketing, operations and driving profitable income as well as to teams in which stores transferred ownership
• Aided Regional Managers with training content for meetings periodically throughout the year
• Participated in planning and implementation teams for Hometown Celebration, the national convention for Sears Hometown & Outlet Stores developed for owners and franchisees