MICHAEL BRIDGES
Data Analyst
Charlotte,NC
Summary
Results and detail-driven professional transitioning from a career of sales and operations in the finance industry and U.S. military and now seeking a role in the field of data analytics. Versatile individual with experience collecting, transforming, and organizing data for analysis to help make informed decisions. Excellent understanding and proficiency of platforms for effective data analyses, including SQL, spreadsheets, Tableau, and R. Strong communication, organizational, and analytical skills. Recently completed the Google Data Analytics Certificate – a rigorous, hands-on program that covers the entire scope of the data analysis process. Confidence in transforming complex data into actionable and clear insights. Possesses a solid understanding of databases.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
OPERATIONS EXPERT
BETTER MORTGAGE
CHARLOTTE, NC
04.2021 - 11.2022
- Guided and managed customers through the final stages of the home loan process with one of the top startups in the country, resulting in successfully closing over 1,100 mortgage loans.
- Demonstrated a track record of success by being ranked the #1 closing expert in the entire company by loans closed in June 2022 - the same month that the company was ranked as the top mortgage company by Forbes, Bankrate, and Nerdwallet – due to partnering closing and collaboratively with internal teams and external third parties to guarantee an efficient and seamless customer experience in compliance with mortgage financial guidelines.
- Displayed initiative and strict attention to detail to consistently assist customers, manage data, and exceed company standards, resulting in being selected from over 235 operations associates to join the company’s special partnership team for Ally Bank, reserved for the top closing experts in the company due to a requirement for more detailed communication and experience handling extremely tight timelines.
- Developed a systematic tracking process to better manage customer progress and data via spreadsheets to more efficiently control the loan closing process, resulting in this process being adopted by 2 managers and in being consistently ranked in the top 33% of all closing experts month-over-month.
INSURANCE SALES REPRESENTATIVE
LIBERTY MUTUAL INSURANCE
CHARLOTTE, NC
01.2019 - 09.2020
- Developed new business-to-consumer sales for the company, resulting in over 200 new insurance policies sold through creating action plans, prospecting new customers, managing customer data, employing innovative sales strategies, providing solution-oriented consultations, and delivering exceptional customer service.
- Created 5 new partnerships with local businesses to drive customer growth, resulting in exceeding standards and being recognized with 2 company Pacesetter awards due to effective customer presentations, consistent collaboration with colleagues and external entities, successful problem-solving, and best-in-class communication.
ACCOUNT DEVELOPMENT MANAGER
SUN CHEMICAL CORPORATION
CHARLOTTE, NC
10.2014 - 02.2017
- Propelled industrial business-to-business chemical sales to drive year-over-year growth with a 28% increase in units sold, resulting in formal recognition as one of the top 10 sales reps in 2016 in the North American inks division of the largest ink company in the world and being awarded the company’s 2017 Sales Leadership Conference award.
- Leveraged solution planning principles with stakeholders, resulting in a 40% increase in annual sales revenue due to exceptional customer service and communication while establishing and fostering long-term business relationships with customers.
- Exceeded company performance goals and drove significant improvements in company profits by surpassing annual sales projections by 57% through the administration of steady growth of legacy customer accounts while focusing on new customer acquisition.
SENIOR MANAGER (CAPTAIN [O-3], INFANTRY)
U.S. ARMY
VARIOUS LOCATIONS
07.2009 - 10.2014
- Selected over peers to be detachment commander of a 700-person unit’s most complex and challenging element, responsible for managing 200+ personnel, overseeing the care of $180 million of property, and supporting 500 families of deployed soldiers; resulting in being ranked 2nd of 24 peers in the unit.
- Improved the organization’s personnel readiness during its 9-month deployment with a 16% increase in new soldier availability by designing a provisional detachment, overseeing administrative processes, implementing risk management systems, organizing project meetings, administering vendors, and communicating regular status reports to superiors.
- Drove significant improvements as an administrative company’s operations manager by codifying procedures to reduce waste and increase focus on customer service by 30% while providing administrative support for over 700 soldiers. Utilized data-driven analysis to enhance data management processes.
- Successfully served as project manager in overseeing training for a 700-person infantry organization in preparation for a combat deployment, resulting in 15 successful live fire exercises and being named the top lieutenant on the unit staff. Planned all elements of training, coordinated air assets and resources across 2 installations, collaborated with peers, and led over 200 individuals during a prolonged training event.
- Improved a failing communication section of a 700-person organization, resulting in 3 successful pre-deployment training exercises and commendations from the unit’s senior leaders by mentoring 12 soldiers, streamlining the communication architecture, reorganizing and restructuring the staff section, and liaising with vendors for equipment training and fielding.
Education
Bachelor of Arts - INTERNATIONAL AFFAIRS
Florida State University
Tallahassee, FL 08.2007 - 05.2009
Skills
Data Analysis
Data Cleaning
Data Visualization
Data-driven Decision Making
Calculation & Analysis in SQL
Calculation & Analysis in Spreadsheets
R Programming
Effective Presentations
Project Management
Interpreting & Communicating Data
Pivot Tables
Pattern Recognition
Strong Analytical Skills
Relational Databases
Problem Solving
Strategic planning and execution
Financial performance understanding
Business Development
Excellent Communication
Decision-Making
Written Communication
Certification
Google Data Analytics Certificate, Coursera
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Google Data Analytics Certificate, Coursera
03-2023
OPERATIONS EXPERT
BETTER MORTGAGE
04.2021 - 11.2022
INSURANCE SALES REPRESENTATIVE
LIBERTY MUTUAL INSURANCE
01.2019 - 09.2020
ACCOUNT DEVELOPMENT MANAGER
SUN CHEMICAL CORPORATION
10.2014 - 02.2017
SENIOR MANAGER (CAPTAIN [O-3], INFANTRY)
U.S. ARMY
07.2009 - 10.2014
Bachelor of Arts - INTERNATIONAL AFFAIRS
Florida State University
08.2007 - 05.2009