Michael Brillard
Hampton
Summary
Results-driven development professional with expertise in membership growth and engagement strategies. Known for fostering strong team collaboration and adapting to evolving challenges. Skilled in relationship building, program development, and strategic planning. Recognized for reliability and delivering measurable outcomes.
Overview
35
35
years of professional experience
Work History
Hampton Fire Captain
Town Of Hampton
02.1994 - 01.2022
- Conducted regular community risk assessments to identify potential hazards and improve public safety measures.
- Coordinated fire response strategies with local emergency management agencies to enhance operational efficiency.
- Implemented safety protocols to ensure compliance with state regulations and improve firefighter well-being.
- Trained team members on advanced firefighting techniques and equipment use to enhance operational readiness.
- Administered emergency preparedness training sessions for community members to promote awareness and safety.
- Protect Life and Property in the town of Hampton.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Provided mentorship to junior firefighters, fostering professional growth and skill development.
- Compiled and maintained log books, run reports and training records.
Sales Executive and Customer Service Representive
Foss Manufacturing
04.1990 - 02.1994
- Facilitated collaboration with marketing to align sales strategies with promotional campaigns.
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Resolved customer inquiries and issues efficiently, ensuring a high level of service delivery.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed pipeline effectively to ensure timely follow-ups and closure of sales opportunities.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales Representative
GM Engineering
03.1987 - 01.1990
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Associate of Science - Civil Engineering
Northern Essex Community College
Haverhill, MA05-1980
Skills
- Personnel management
- Emergency response
- Sales and Customer service skills
- Computer skills
- Extensive Community knowledge
Timeline
Hampton Fire Captain
Town Of Hampton
02.1994 - 01.2022
Sales Executive and Customer Service Representive
Foss Manufacturing
04.1990 - 02.1994
Sales Representative
GM Engineering
03.1987 - 01.1990
Associate of Science - Civil Engineering
Northern Essex Community College