Michael Brock
Commerce,CA
Summary
Dedicated and knowledgeable professional with extensive experience in the cemetery industry, specializing in ground burials, entombments, inurnments, and disinterments. Proven ability to manage lawn repair and maintenance projects while ensuring a respectful environment for grieving families. Strong leadership skills demonstrated through effective team management and fostering positive work environments that prioritize safety and collaboration. Committed to addressing the unique needs of client families with sensitivity, compassion, and a focus on delivering exceptional service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cemetery Administration Supervisor
Rose Hills Memorial Park & Mortuary
Whittier, CA
01.2022 - Current
- Manages daily work load of the department, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Balanced competing priorities effectively while overseeing multiple projects to meet tight deadlines.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Facilitated effective collaboration among team members by creating a supportive work environment that encouraged open communication.
- Provides backup to team and will step in to assist with various tasks whenever employee is absent or at lunch.
- Contributed to the company's overall growth strategy by identifying opportunities for process improvements and cost savings, presenting recommendations to senior leadership.
- Conducts regular performance reviews for staff members, identifying areas for improvement and providing constructive feedback.
- Coordinated cross-departmental initiatives to enhance communication between teams and increase overall company effectiveness.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Performed annual corporate training procedures to educate 200+ employees on Interment Verification processes.
- Collaborated closely with senior management to identify learning objectives and develop strategic plans for corporate training initiatives.
Interment Services Supervisor
Rose Hills Memorial Park & Mortuary
Whittier , CA
03.2018 - 01.2022
- Managed daily workloads by planning and scheduling assignments and projects.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Delegated tasks to carefully selected employees in alignment with management goals.
- Created effective employee schedules that maintained coverage at peak times.
- Worked with team members to improve performance and implement training updates.
- Copied, logged and scanned supporting documentation and placed all information in files.
- Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Interment Operator
Rose Hills Memorial Park & Mortuary
Whittier, CA
03.2007 - 03.2018
- Manages daily work load of the department, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Balanced competing priorities effectively while overseeing multiple projects to meet tight deadlines.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Facilitated effective collaboration among team members by creating a supportive work environment that encouraged open communication.
- Provides backup to team and will step in to assist with various tasks whenever employee is absent or at lunch.
- Contributed to the company's overall growth strategy by identifying opportunities for process improvements and cost savings, presenting recommendations to senior leadership.
- Conducts regular performance reviews for staff members, identifying areas for improvement and providing constructive feedback.
- Coordinated cross-departmental initiatives to enhance communication between teams and increase overall company effectiveness.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Performed annual corporate training procedures to educate 200+ employees on Interment Verification processes.
- Collaborated closely with senior management to identify learning objectives and develop strategic plans for corporate training initiatives.
Education
Diploma - undefined
Bell Gardens High School
Bell Gardens, CA2006
Skills
- Team leadership
- Able to lead operation with little or no direct supervision
- Knowledge of HMIS system
- Good interpersonal coaching skills
- Strong work ethic
- Self-motivated
- Organized
- Caring and sensitive
- Customer-oriented
- Document management
- Scheduling coordination
- Office management
- Recordkeeping and file management
- Attention to detail
- Team building and leadership
- Verbal and written communication
Certification
Certified Forklift Operator
Cal-OSHA 40hr Training Certification
Timeline
Cemetery Administration Supervisor
Rose Hills Memorial Park & Mortuary
01.2022 - Current
Interment Services Supervisor
Rose Hills Memorial Park & Mortuary
03.2018 - 01.2022
Interment Operator
Rose Hills Memorial Park & Mortuary
03.2007 - 03.2018
Diploma - undefined
Bell Gardens High School