Michael Brody
Tavernier,FL
Summary
Highly proactive manager with 18 years of experience in team leadership in the restaurant industry. Background includes sales, management, and customer service in fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Beer and Wine Supervisor
Whale Harbor Seafood Buffet
2009.09 - Current
- Enhanced customer satisfaction by providing knowledgeable recommendations on beer and wine selections.
- Increased sales through effective merchandising and promotion of seasonal and specialty products.
- Ensured optimal inventory levels by conducting regular stock checks and placing timely orders with suppliers.
- Maintained a clean and organized store environment, adhering to strict safety guidelines for the handling of alcoholic beverages.
- Also making it fun with doing contest, to help up are LBW sales.
- Also taking to the venders, to try to get LBW sales up and liquor percentage down.
- Assisted in staff training and development, empowering team members to excel in their roles as beer and wine specialists.
- Optimized product placement within the store, utilizing visual merchandising techniques to create eye-catching displays that enticed customers to make purchases.
- Evaluated product performance metrics, making data-driven decisions on which items should be restocked or discontinued based on sales trends.
- Purchased beverage stock and handled all inventory needs.
- Designed beverage menus.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Implemented new drink policies, reducing over-pouring by [Number]%.
Floor Manager
Whale Harbor Seafood Buffet
2009.09 - Current
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Managed store inventory and stock levels to maintain availability of products.
- Also have to order all the paper products and soft drinks products.
Food Runner
Whale Harbor Seafood Buffet
2009.09 - Current
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Education
Master of Arts - Hosipitality With The F&B Management Certificate
Cornell University
Ithaca, NY08.2014
Associate of Arts - Business Administration And Management
Palm Beach Community College
06.2003
High School Diploma -
Boca Raton Community High School
Boca Raton, FL05.2003
Skills
- Customer Engagement
- Operations Management
- Staff Management
- Food Service Background
- Catering Coordination
- Shift Management
Certification
Up to date with the Florida certifications for restaurant management and food and beverage.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Beer and Wine Supervisor
Whale Harbor Seafood Buffet
2009.09 - Current
Floor Manager
Whale Harbor Seafood Buffet
2009.09 - Current
Food Runner
Whale Harbor Seafood Buffet
2009.09 - Current
Master of Arts - Hosipitality With The F&B Management Certificate
Cornell University
Associate of Arts - Business Administration And Management
Palm Beach Community College
High School Diploma -
Boca Raton Community High School
Up to date with the Florida certifications for restaurant management and food and beverage.
Similar Profiles
Shawnta WashingtonShawnta Washington
Truck Driver at Harbor SeafoodTruck Driver at Harbor Seafood
Lexen BarringtonLexen Barrington
Production Associate at Bar Harbor SeafoodProduction Associate at Bar Harbor Seafood
Alyssa KingAlyssa King
Hostess at Water Oak Seafood and Steak Restaurant and Bar Safety HarborHostess at Water Oak Seafood and Steak Restaurant and Bar Safety Harbor