Michael Brogan
Davenport
Summary
Dynamic professional with a strong background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving enables effective handling of diverse customer needs. A collaborative team player, adaptable to changing environments, consistently focused on delivering results through efficient and empathetic service. Recognized for reliability and a proactive approach in achieving both customer and organizational objectives.
Overview
10
10
years of professional experience
Work History
Sales
Jenkins Nissan
03.2025 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed market trends to identify opportunities for product promotion and sales growth.
- Utilized CRM systems to track sales activities, manage leads, and forecast future sales opportunities.
Reservation Agent
Holiday Inn Club Vacations
01.2024 - 03.2025
- Managed reservation system to ensure accurate bookings and customer satisfaction.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and effective issue resolution.
- Maintained accurate records of customer interactions using CRM software for streamlined follow-up processes.
- Trained on call handling techniques and company protocols to enhance team performance.
Deposit and Operations
Truist
01.2023 - 01.2024
- Coordination with branches to resolve deposit and payment issues
- File reports for various customer complainants
- Oversight of monitoring and completing multiple operations
- Streamlined operational processes to enhance efficiency and reduce processing times for customer requests.
Servicing Specialist
Truist
11.2021 - 01.2023
- Streamlined customer service processes to enhance operational efficiency and improve client satisfaction.
- Collaborated with cross-functional teams to resolve complex client inquiries and issues effectively.
- Assisted customers with account inquiries and transactions, ensuring satisfaction and retention.
- Coordinated daily operations to streamline banking procedures and improve service delivery.
Package Handler
UPS Inc.
06.2021 - 11.2021
- Assist in loading delivery trucks with prepared packages.
- Protect company inventory by maintaining and organizing storage areas.
- Bracing, padding and supporting shipments to prevent shifting and damage.
- Tracking parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Tire Sales Manager
Tires Plus
07.2020 - 05.2021
- Managed inventory levels to ensure optimal stock availability and reduce backorders.
- Led training programs for sales staff to enhance product knowledge and customer service skills.
- Analyzed sales data to identify trends, optimize pricing strategies, and improve profitability.
Office Manager
Colorworx Collision
01.2018 - 06.2020
- Oversaw daily operations to ensure efficiency and effectiveness in office workflows.
- Managed scheduling and coordination of appointments for staff and clients.
- Implemented new filing system, improving document retrieval times and organization.
- Enhanced customer service protocols, resulting in improved client satisfaction and retention rates.
CNC Machinist
CNC Manufacturing
12.2015 - 12.2017
- Used different types of CNC machines and processes.
- Programmed machines to perform different functions as needed.
- Kept track of tools and materials.
- Created new processes and trained employees.
- Communicated between different areas of the business unit
Education
B.S. - Marketing
West Chester University
West Chester, PA08.2020
Certification - Computer Numerical Control Machining
Delaware County Community College
Media, PA05.2018
Skills
- Skilled in data analysis and presentation tools
- Strong organizational skills
- Event coordination
- Document organization
- Coordinating meeting logistics
- Inventory management processes
- Consistently meeting sales objectives
- Process quality management
- Team leadership
- Sales process optimization
Timeline
Sales
Jenkins Nissan
03.2025 - Current
Reservation Agent
Holiday Inn Club Vacations
01.2024 - 03.2025
Deposit and Operations
Truist
01.2023 - 01.2024
Servicing Specialist
Truist
11.2021 - 01.2023
Package Handler
UPS Inc.
06.2021 - 11.2021
Tire Sales Manager
Tires Plus
07.2020 - 05.2021
Office Manager
Colorworx Collision
01.2018 - 06.2020
CNC Machinist
CNC Manufacturing
12.2015 - 12.2017
B.S. - Marketing
West Chester University
Certification - Computer Numerical Control Machining
Delaware County Community College