Michael Brown
Anderson,SC
Summary
Well-qualified and proficient in documentation, reporting and compliance standards. Meticulous and methodical professional with a deep understanding of production Bringing over 5 years of related experience. Experienced skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements.
Overview
7
7
years of professional experience
Work History
Delivery Specialist
Cromer Food Services
02.2020 - 05.2021
- Coordinated consistent on-time deliveries of damage-free goods.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
- Directly interacted with customers to
- Completed and submitted logs and paperwork every day to maintain records.
- Completed on-time deliveries by choosing best and most efficient routes.
- Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
Warehouse Manager/Quality Control Inspector
ASSA ABLOY Door Group
03.2016 - 02.2020
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Verified parts and materials through audit inspections and independent checks.
- Collected and analyzed garage door material samples to evaluate quality, providing feedback and interpretation to production management or staff.
- Used Software to produce reports regarding daily production quality, nonconformance of products or processes and quality trends.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Rejected defective products and approved correct products.
- Improved quality processes for increased efficiency and effectiveness.
Warehouse Supervisor/CSR
Wayne Dalton Overhead Door
05.2014 - 03.2016
- Supervised warehouse workers in providing excellent customer service to callers requiring assistance for inbound/outbound and quality control issues.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
Bachelor of Science - Information Technology
Strayer University
Greenville SC06.2019
Skills
- Corrective Action Recommendations
- Quality Assurance Procedures
- Microsoft Excel
- Quality Standards
- Corrective Actions
Timeline
Delivery Specialist
Cromer Food Services
02.2020 - 05.2021
Warehouse Manager/Quality Control Inspector
ASSA ABLOY Door Group
03.2016 - 02.2020
Warehouse Supervisor/CSR
Wayne Dalton Overhead Door
05.2014 - 03.2016
Bachelor of Science - Information Technology
Strayer University
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