Michael Brown

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Rotated merchandise and displays to feature new products and promotions.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
• Analyzed and interpreted store trends to facilitate planning.
• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Delivered excellent customer service by greeting and assisting each customer with there needs.
• Stocked and restocked inventory shipments.
• As well as handling all loss prevention issues.

• Corrected surface imperfections by filling cracks, holes and joints.
• Conducted final work check to assess quality and make corrections if necessary.
• Primed and sealed surfaces to best support paint coats.
• Applied caulk, putty and plaster to walls using correct techniques to achieve professional finishes.

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Design and implemented customer satisfaction metrics.

Opened a new store location and assisted in recruiting and training new staff.

Stocked and restocked inventory when shipments were received.

Reorganized the sales floor to meet company demands.

Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts.

Determined staff promotions an demotions , and demotions, and terminated employees when necessary.

• Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
• Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
• Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
• Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
• Headed safety and loss prevention programs by guiding staff.
• Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.