Michael Brown
Palm Springs,CA
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader and support specialist that blends advanced organizational, technical and business acumen. Work effectively with cross-functional teams and personalities to ensure operational excellence. Deliver solid, quantifiable results.
Overview
27
27
years of professional experience
Work History
Law Firm Office Manager
Desert Immigration & Disability
01.2016 - Current
- Maintained computer and physical filing systems.
- Managed payment agreements with vendors for office supplies and technology specialists.
- Implemented and performed monthly billing tasks necessary to receive client payment for services rendered +/- $25,000 monthly.
- Oversaw office inventory activities: ordering, requisitions, stocking and shipment receiving.
- Communicated with clients and set up remote video and telephone conferences.
Medical Transporter
Eisenhower Medical Center
01.2010 - 09.2015
- Transported patients to and from rooms to Radiology facilities and performed essential ambulatory care.
- Helped other staff with patient transfers by moving patients between departments.
- Selected by HR to advance positions from medical transporter to admissions specialist within clinical division.
- After demonstrating exemplary work behavior, further selected by Director of Clinical Division to become corporate trainer for front of house (non-clinical) processes for all new doctors' office acquisitions (as EMC was aggressively expanding westward into Cathedral City, Palm Springs and beyond).
Medical Office Manager
Professional Psychotherapy Network
03.2002 - 01.2007
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable, +/- $50,000-$75,000.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Aviation Eletrician, E-4
US Navy
11.1996 - 07.2000
- Maintained operations for aviation electrical shop NAS Sigonella AIMD 62-Bravo, and related storage facilities.
- Received, inspected, packaged, stored, handled and processed cockpit instrument shipments.
- Handled and serviced electrical systems and airplane instrumentation carried on H-53 and P-3 aircraft.
- Delivered mentorship to personnel, aligning performance and encouraging career development.
- Conducted safety audits to regularly assess and evaluate safety practices and procedures used in operations.
Education
Bachelor of Science - Molecular Biology
Southeastern Louisiana University
Hammond, LASkills
- Set Goals/ Deliver Results
- Financial and Operational Reporting
- Sensitive Document Compliance/Disposal
- Maintain Test Equipment
- Machine Operations
- Spanish/English bilingual
Timeline
Law Firm Office Manager
Desert Immigration & Disability
01.2016 - Current
Medical Transporter
Eisenhower Medical Center
01.2010 - 09.2015
Medical Office Manager
Professional Psychotherapy Network
03.2002 - 01.2007
Aviation Eletrician, E-4
US Navy
11.1996 - 07.2000
Bachelor of Science - Molecular Biology
Southeastern Louisiana University
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