Michael Brown Jr.
Orlando,FL
Summary
Dynamic and seasoned professional with extensive experience in healthcare technology and team management, seeking to leverage a background in healthcare technology Consulting and operational leadership. Adept at driving the implementation of Epic and Cernor systems, providing at-the-elbow support, and streamlining clinical workflows to enhance patient care. Committed to optimizing team performance and enhancing service delivery through effective scheduling, resource management, and personalized solution development. Looking to bring a proven track record of problem-solving, technical expertise, and strategic oversight to a challenging and innovative environment. Below are job descriptions of the roles I have held through my career. A list of references or specific healthcare systems and or dates can be provided upon request.
Overview
6
6
years of professional experience
Work History
Healthcare Technology Consultant
CSI Healthcare IT, Intellect resources
02.2018 - Current
- As an Epic Consultant, I provided specialized at-the-elbow support for inpatient ClinDoc and CPOE systems, enhancing physician and nursing efficiency in patient care management
- I conducted regular rounds with multiple physicians, offering guidance on navigating and utilizing CPOE modules for admissions, transfers, discharges, order management, and documentation optimization in NoteWriter and progress notes
- Additionally, I facilitated the use of Inbasket, smartphrases, preference lists, and clinical documentation, ensuring streamlined communication and workflow among healthcare providers
- I assisted physicians in leveraging Dragon and NoteWriter for efficient documentation, including the creation of smart phrases and the customization of preference lists for CPOE
- I also guided nurses and physicians through effective navigation of table content for accurate and comprehensive patient documentation
- My role involved responding promptly to workflow inquiries, providing solutions and support to optimize clinical operations
- I played a pivotal role in implementing and configuring Rover for technicians, enhancing mobility and access to patient data
- Furthermore, I supported clinical staff across various departments, adapting to diverse needs and environments to ensure seamless patient care and system functionality
- I actively assisted with the refinement of workflows and troubleshooting of hardware issues, ensuring minimal disruption and maintaining high standards of care
- I provided tailored personalization services, configuring systems to meet the unique preferences and requirements of healthcare professionals, thereby improving efficiency and user satisfaction
- My comprehensive approach and commitment to technological proficiency significantly contributed to enhancing healthcare delivery and operational efficiency.
Zone Lead
CSI Healthcare IT
- As the Zone Lead in our healthcare facility, I am responsible for the coordination and oversight of managing over 100 resources across various departments
- My role is central in attending daily update meetings, collaborating closely with managers, directors, and supervisors to run reports and address operational issues effectively
- I serve as the primary point of contact for At-the-Elbow (ATE) support and hospital leadership, playing a crucial role in supporting both during go-live and other critical phases by addressing and resolving specific issues as they arise
- I am tasked with conveying and disseminating important information to ATE support and hospital staff to ensure everyone is well-informed and prepared
- Additionally, I assist ATE leadership by participating in rounding, gathering feedback, and enhancing overall service delivery
- This role demands a proactive, communicative, and organized approach with a strong background in resource management, problem-solving, and leadership within a healthcare setting
- My commitment to ensuring efficient operations and support contributes significantly to our mission of delivering exceptional care and operational excellence.
Team Lead
CSI Healthcare IT
- As a Team lead, I oversaw and directed a diverse team of consultants, ensuring a high standard of service delivery and team performance
- My responsibilities included strategically creating and managing consultant schedules to align with client requirements, optimizing resource allocation and project outcomes
- I played a pivotal role in assisting with rounding and promptly escalating end-user issues, guaranteeing quick resolution and high levels of user satisfaction
- My management extended to efficiently coordinating resource schedules and logistics to meet the dynamic needs of the facility, and I was instrumental in providing cohesive support throughout
- I organized and led daily meetings across numerous platforms, facilitating effective communication and project coordination
- Additionally, I maintained consistent communication with stakeholders through daily updates, ensuring transparency and keeping all parties informed of progress and changes
- My comprehensive approach and commitment to excellence significantly contributed to the smooth operation and success of the team.
Training Classroom Proctor
CSI Healthcare IT
- As a Training Classroom Proctor, my role is integral to the facilitation of a conducive learning environment, where I ensure that all end-users are directed to the correct classroom, fostering a warm, welcoming, and safe atmosphere for learning
- I am responsible for assisting end-users with logging into their classroom Zoom sessions, ensuring seamless access to remote instruction
- While a teacher instructs remotely, I vigilantly monitor students, maintaining classroom protocols to support an effective learning experience
- My duties extend to guiding students through any minor technical issues they may encounter, ensuring that the technological aspects of their learning journey are smooth and uninterrupted
- Additionally, I am tasked with assisting in the implementation of screening, monitoring, and contact tracing procedures for COVID-19, as necessary, to ensure the health and safety of all participants
- I also handle various other duties as assigned, which can range from administrative tasks to support services, all aimed at enhancing the educational environment
- My role as a Training Classroom Proctor is critical in bridging the gap between students and remote teachers, ensuring that every student receives the support they need to succeed in a dynamic and sometimes challenging learning environment.
Data Conversion Specialist
CSI Healthcare IT
- In my role as a Data Conversion Specialist, I specialized in the meticulous process of transcribing orders from legacy systems into Epic, ensuring a seamless transition and integrity of data critical to patient care
- My responsibilities extended to assisting with the cross-matching of patient records and scheduling appointments within Epic, facilitating a unified and efficient healthcare management system
- I played a key role in providing support for the entry of patient information from Cerner into Epic, a task that required a high degree of accuracy and attention to detail
- This involved a deep understanding of both healthcare information systems and the specific nuances of data fields within each, ensuring that patient information was accurately and effectively transferred
- My expertise in data conversion processes was instrumental in supporting healthcare providers' transition to Epic, minimizing disruption and maintaining the continuity of care
- By leveraging my knowledge of healthcare IT systems and data management practices, I contributed to improving patient outcomes and operational efficiencies within the healthcare setting.
Rover Support Specialist
CSI Healthcare IT
- As a Rover Support Specialist, my role centers around facilitating the seamless integration and use of Epic Rover and associated healthcare applications including Secure Chat, Duo for security authentication, Haiku, and Rover itself
- I proactively assist end-users in downloading, installing, and logging into these critical apps, encouraging their effective use to enhance patient care and streamline clinical workflows
- My responsibilities include logging tickets into ServiceNow for any access issues, providing prompt and knowledgeable responses to workflow inquiries, and extending support across multiple units and modules where needed
- With a deep understanding of Epic Rover's functionality, I support its role in barcoded medication administration (BCMA), vital signs recording, and the documentation process at the point of care, leveraging device-mounted scanners for positive identification of patients, medications, and clinicians
- I ensure real-time connectivity to Epic’s central data repository, facilitating access to patient lists, charts, and comprehensive clinical summaries that include allergies, labs, current medications, intake/output, and more
- Moreover, I assist nurses and phlebotomists in utilizing Rover for specimen collection workflows, enabling up-to-the-minute draw lists, barcode scanning for accurate patient and specimen identification, label printing, and quick documentation
- I also support the Care Team by using Rover to locate and contact other clinicians involved in a patient's care, ensuring a collaborative and efficient healthcare environment
- My role as a Rover Support Specialist is instrumental in optimizing the use of mobile technology in healthcare, ensuring clinicians have the tools they need to provide exceptional patient care.
Vocera Support Specialist
CSI Healthcare IT
- As a Vocera Support Specialist, I specialize in the deployment and support of Vocera's clinical communication solutions, including the advanced cloud-based platform, Vocera Edge
- This role involves integrating Vocera with Epic, facilitating the smooth operation of staff scheduling, care team coordination, and ensuring healthcare professionals efficiently utilize Rover, Haiku, and Vocera Edge apps
- I assist end-users with app installation, login, and encourage the adoption of these technologies to enhance clinical workflows and patient care
- My duties also encompass troubleshooting access issues, managing ServiceNow tickets, and addressing workflow queries across multiple healthcare units
- Vocera Edge, designed to complement electronic health records (EHR), stands at the forefront of improving patient-centric communication and workflows, offering secure messaging, voice calls, and real-time alerts
- By supporting this integration, I contribute to the delivery of safe, efficient, and effective care, underlining my commitment to leveraging technology to improve healthcare outcomes.
TDR (Technical Dress Rehearsal) Support Specialist
CSI Healthcare IT
- As a TDR (Technical Dress Rehearsal) Support Specialist, my core responsibility revolves around ensuring the optimal functioning and connectivity of a comprehensive range of hardware devices essential to hospital operations
- Leveraging specified TDR test scripts, I conduct thorough testing and evaluation on an extensive inventory that includes over 11,660 workstations and associated peripheral devices
- This inventory encompasses standard desktops, laptops, business continuity workstations, tracking/status boards, welcome tablets, bedside tablets, barcode scanners, monitors, badge tap readers, e-signature pads, mounted cameras, credit card readers, document scanners, dictation devices, along with various types of printers (standard, label, controlled meds, armband) and Rover handheld devices
- My role is crucial in identifying, tracking, and resolving hardware and connectivity issues before go-live events, ensuring all devices are fully operational and comply with the stringent requirements necessary for uninterrupted clinical and administrative workflows
- This proactive approach in hardware support is key to minimizing operational disruptions, enhancing user experience, and facilitating the delivery of superior patient care
- Through my technical expertise and meticulous testing processes, I uphold the integrity and reliability of the hospital's technology infrastructure.
Education
Marketing -
University of Phoenix
Orlando, FL01.2016
Marketing -
Valencia College
Orlando, FL01.2012
High School diploma -
Overbrook Senior High School
Pine Hill, NJ01.2006
Skills
- Computer proficiency
- Leadership experience
- Customer Service Skills
- Organization
- Administrative Skills
- Epic System
- ASAP
- CPOE/Orders
- ClinDoc
- Radiant
- Stork
- Cupid
- Grand Central
- Beacon
- Ambulatory
- Cadences
- Kaleidoscope
- HIM
- Other system
- Canto
- Haiku
- Cernor Systems
- Powerchart
- Radnet
- Data Abstraction
- Data Conversion
- Dragon
- Help Desk
- Urgent Care
- MyChart
- Attention to Detail
- Service Contracts
Timeline
Healthcare Technology Consultant
CSI Healthcare IT, Intellect resources
02.2018 - Current
Zone Lead
CSI Healthcare IT
Team Lead
CSI Healthcare IT
Training Classroom Proctor
CSI Healthcare IT
Data Conversion Specialist
CSI Healthcare IT
Rover Support Specialist
CSI Healthcare IT
Vocera Support Specialist
CSI Healthcare IT
TDR (Technical Dress Rehearsal) Support Specialist
CSI Healthcare IT
Marketing -
University of Phoenix
Marketing -
Valencia College
High School diploma -
Overbrook Senior High School
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