Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Brown

Fredericksburg,Virginia

Summary

Dynamic leader with a proven track record at Dominos, enhancing operational efficiency and brand awareness. Excelled in project planning and task delegation, mentoring over 25 team members to achieve top performance. Skilled in company policy implementation and training, consistently driving team success and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Area Supervisor

Dominos
08.2024 - Current
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Tested equipment to uncover faults and determine repair needs.
  • Performed basic electrical work, minor wall repair, and plumbing repairs
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

General Manager

Dominos
07.2020 - 08.2024
  • Formulated policies and procedures to streamline operations.
  • Recruited, hired, and trained personnel, working to establish key internal functions and outline scope of positions for organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Oversaw training of more than 25 team members.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.

Assistant Manager

Dominos
01.2017 - 07.2020
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.

Customer Service Representative

Dominos
01.2015 - 01.2017
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Colonial Beach High School
Colonial Beach, VA
06-2017

Skills

  • Brand awareness
  • Operational efficiency
  • Project planning
  • Task delegation
  • Company policy implementation
  • Training and mentoring

Timeline

Area Supervisor

Dominos
08.2024 - Current

General Manager

Dominos
07.2020 - 08.2024

Assistant Manager

Dominos
01.2017 - 07.2020

Customer Service Representative

Dominos
01.2015 - 01.2017

High School Diploma -

Colonial Beach High School
Michael Brown