Michael Brown

• Reviewed and edited technical documents such as user manuals, standard operating procedures, and system documentation.
• Created and updated support materials, written, visual, and video, for multiple departments, including Customer Service, Membership, Claims, and Training.
• Maintained up-to-date records of all changes made to technical documents. Collaborated with project teams to develop accurate product specifications and user instructions.
• Proofread existing documents for errors in grammar, punctuation, spelling, syntax, formatting.

• Confer with Sales, Medical, Legal, Provider Relations, and Management to resolve appeals and other issues.
• Handle difficult or escalated calls, claims, and inquiries from members, providers, other healthcare professionals, employer groups, and agents timely follow through.
• Adhere to dependability, member and provider focus, and all performance criteria as established by the department.

My work history with Cambia began in 2011. In addition to the details in the positions listed above, my experience includes the following positions in chronological order: Customer Service Representative, Correspondence Ambassador, and Quality Assurance Correspondence Ambassador.

I spent the last six months as a full-time caregiver for my twin sister in California.