Michael Brown
Raleigh,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Correctional Officer
North Carolina Department of Adult Corrections
03.2025 - Current
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Observed behavior of residents individually and in groups.
- Conducted routine and emergency head counts.
Integrated Solutions Representative
AT&T
09.2023 - 03.2025
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Contributed to team sales goals by upselling products and services to customers.
Mortgage Loan Closer
Wells Fargo
05.2021 - 02.2023
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
- Provided comprehensive training to junior staff members on loan closing procedures and best practices.
- Collaborated with title companies for smooth and accurate execution of closing documents.
Account Resolution Specialist 3
Wells Fargo
05.2017 - 05.2021
- Prevented revenue loss by promptly identifying and addressing potential payment delinquencies.
- Contributed to team success by proactively identifying areas for improvement and implementing solutions to enhance overall performance.
- Mentored junior staff members, sharing expertise in effective communication techniques and conflict resolution strategies for better results.
- Enhanced client satisfaction through timely resolution of billing disputes and payment issues.
Automotive Sales Consultant
Michael Jordan Nissan
05.2015 - 05.2017
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
Education
Business Administration
Union County College
Cranford, NJSkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
Timeline
Correctional Officer
North Carolina Department of Adult Corrections
03.2025 - Current
Integrated Solutions Representative
AT&T
09.2023 - 03.2025
Mortgage Loan Closer
Wells Fargo
05.2021 - 02.2023
Account Resolution Specialist 3
Wells Fargo
05.2017 - 05.2021
Automotive Sales Consultant
Michael Jordan Nissan
05.2015 - 05.2017
Business Administration
Union County College
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