Professional Summary
Overview
Work History
Education
Skills
Timeline

Michael Brown

SPM
Estill Springs,TN
21
years of professional experience

Quality assurance/ Production professional with proven track record of enhancing product reliability and streamlining processes. Known for strong focus on team collaboration and achieving consistent results while adapting to evolving project demands. Skilled in root cause analysis and continuous improvement methodologies, bringing reliability and integrity to every task.

Work History

Quality Engineer/Quality Manager

2 Years 1 Month
SPM | 05.2024 - Current

Working with Vendors and Customers on their Quality issues.

  • Coordinate/schedule Quality checks and activities to support production.
  • Coordinate/schedule Quality checks and activities to support production mostly with Aerospace industry.
  • Worked on estimates when the RFQ’s come in.
  • Approval purchase orders to ensure correct material is brought.
  • Help with set ups to ensure Quality checks are correct.
  • Trained others on 8 D’s that are affected.
  • Conduct positive employee motivation while ensuring quality and delivery goals.
  • Reviewed Quotes for all Quality specs. And Quality time.
  • Scheduling the checking of production parts to ensure machines stay efficient.
  • Investigate accidents/incidents and completed accident reports and assured proactive steps were taken to prevent similar type of accidents/incidents in the future.
  • Oversee the calibration program.
  • Lead auditor on AS9100D
  • Management review meeting for AS9100D standards
  • Write standard operation procedure and work instructions.
  • Wrote quality policies.
  • Filled out scrap reports.
  • Filled out NCR’s.
  • Filled out CAR’s.
  • Promote Safety and monthly Safety walks
  • Lead continuous improvement for the plant
  • Led quality assurance initiatives, enhancing product reliability and compliance with industry standards.
  • Developed and implemented testing protocols to ensure optimal performance of manufacturing equipment.
  • Mentored junior engineers, fostering skill development in quality control processes and methodologies.
  • Analyzed defect trends, driving continuous improvement in production workflows and reducing error rates.
  • Collaborated with cross-functional teams to align on quality objectives and streamline communication channels.
  • Evaluated supplier quality performance, establishing criteria for selection and ongoing assessment of vendors.
  • Conducted internal audits, identifying areas for improvement and ensuring adherence to regulatory requirements.
  • Spearheaded root cause analysis initiatives, implementing corrective actions that improved overall product quality.
  • Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
  • Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
  • Implemented process improvements based on Lean Six Sigma methodologies, resulting in reduced waste and increased efficiency.
  • Streamlined internal communication, fostering cross-functional collaboration between engineering, manufacturing, and quality teams.
  • Reduced product return rates, conducting detailed root cause analyses to identify and rectify manufacturing defects.
  • Implemented supplier qualification system, elevating quality of incoming materials and components.
  • Achieved significant reduction in waste, applying lean manufacturing principles to optimize resource usage.
  • Collaborated with other departments to facilitate successful project completion.
  • Led engineering teams to successfully complete projects on time and within budget.
  • Led quality assurance initiatives to enhance product reliability and compliance with industry standards.
  • Developed and implemented quality control processes, improving consistency across production lines.
  • Conducted root cause analysis to identify defects, driving corrective actions and process improvements.
  • Collaborated with cross-functional teams to align quality objectives with operational goals, enhancing overall efficiency.
  • Trained and mentored junior engineers on best practices in quality assessment and testing methodologies.
  • Utilized statistical process control tools to monitor production performance and ensure adherence to specifications.
  • Authored detailed reports on quality metrics, facilitating informed decision-making for management teams.
  • Streamlined inspection procedures, reducing inspection time while maintaining high-quality standards.
  • Contributed to root cause analysis to determine core reason for failures and errors.
  • Developed action plan for company certification using ISO 9000 standard knowledge.
  • Improved supplier reliability with thorough assessment and feedback mechanisms, fostering stronger partnerships.
  • Developed metrics dashboard to monitor quality trends, enabling data-driven decision-making.

Senior Quality Assurance Manager

2 Years 3 Months
Micro Craft Inc | 11.2021 - 02.2024
  • Working with Vendors and Customers on their Quality issues.
  • Coordinate/schedule Quality checks and activities to support production.
  • Coordinate/schedule Quality checks and activities to support production mostly with Aerospace industry.
  • Worked on estimates when the RFQ’s come in.
  • Help with set ups to ensure Quality checks are correct.
  • Trained others on 8 D’s that are affected.
  • Conduct positive employee motivation while ensuring quality and delivery goals.
  • Reviewed Quotes for all Quality specs. And Quality time.
  • Scheduling the checking of production parts to ensure machines stay efficient.
  • Investigate accidents/incidents and completed accident reports and assured proactive steps were taken to prevent similar type of accidents/incidents in the future.
  • Oversee the calibration program.
  • Lead auditor on AS9100D
  • Management review meeting for AS9100D standards
  • Write standard operation procedure and work instructions.
  • Wrote quality policies.
  • Championed continuous improvement efforts throughout the organization, fostering a culture of innovation and excellence that ultimately enhanced overall product quality and customer satisfaction.
  • Conducted in-depth post-mortem analyses following project completion, identifying lessons learned and opportunities for improvement in future initiatives.
  • Cultivated strong relationships with vendors and suppliers, negotiating favorable terms while maintaining strict adherence to quality standards.
  • Adapted quickly to changing priorities and market demands, ensuring timely delivery of high-quality products under tight deadlines.
  • Championed customer-focused initiatives, driving positive change through effective communication and collaboration with stakeholders at all levels.
  • Implemented robust risk management strategies to identify potential issues early on, mitigating potential negative impacts on project timelines and budgets.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
  • Reported production malfunctions to managers and production supervisors.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Specified quality requirements of raw materials with suppliers.
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.

3rd Shift Production Supervisor

7 Months
Great Lakes Cheese | 04.2021 - 11.2021
  • Interface with floor leads to ensure proper communication is achieved to support timely deliveries.
  • Maintain several different spreadsheet scheduling reports using Excel and other Microsoft Office products.
  • Production scheduling
  • Develop and distribute shop load capacity plans.
  • Coordinate/schedule maintenance and activities to support production.
  • Organize and direct subordinate groups performing manufacturing functions.
  • Conduct positive employee motivation while ensuring quality and delivery goals.
  • Communicate with other shifts.
  • Investigate accidents/incidents and completed accident reports and assured proactive steps were taken to prevent similar type of accidents/incidents in the future.
  • Managed team of [45] production associates, overseeing productive production processes and meeting all deadlines.
  • Coordinated workflow among team members to optimize efficiency and minimize downtime.
  • Trained new employees on equipment operation and safety protocols, enhancing overall team competency.
  • Monitored inventory levels and collaborated with management to streamline supply chain processes.
  • Conducted regular performance evaluations, providing feedback to enhance employee development and productivity.
  • Led cross-functional teams in troubleshooting equipment issues, ensuring minimal disruption to production schedules.
  • Contributed to the continuous improvement culture within the organization through active participation in Kaizen events and Six Sigma projects.

Materials Manager

3 Years
Sonoco Protective Solutions | 01.2018 - 01.2021
  • Organized and directed subordinate groups performing various warehouse functions.
  • Conducted positive employee motivation while ensuring delivery goals.
  • Production scheduling
  • Communicated with other shifts and departments.
  • Troubleshoot equipment and managed cost, safety, and disciplinary actions.
  • Safety audits and training champion for forklift and LOTO.
  • Designed the warehouse layout and 5’s plan for cleanliness.
  • Investigate accidents/incidents and completed accident reports and assured proactive steps were taken to prevent similar type of accidents/incidents in the future.
  • Interface with floor leads to ensure proper communication is achieved to support timely deliveries.
  • Maintain several different spreadsheet scheduling reports using Excel and other Microsoft Office products.
  • Coordinate/schedule maintenance and activities to support production.
  • Organize and direct subordinate groups performing manufacturing functions.
  • Conduct positive employee motivation while ensuring quality and delivery goals.
  • Prioritize the order of importance for maintenance on repairs and prevention.
  • Help Maintenance reassemble pumps and trouble shoot.
  • Communicate with other shifts.
  • Wrote standard operation procedure and work instructions.
  • Lead Safety training including LOTO and Forklift
  • Oversaw inventory management, ensuring optimal stock levels and timely replenishment.
  • Developed and implemented cost-saving strategies for sourcing materials and suppliers.
  • Led cross-functional teams to enhance supply chain efficiency and reduce lead times.
  • Streamlined production processes, resulting in improved workflow and reduced operational delays.
  • Mentored staff on best practices in materials handling and safety compliance.
  • Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
  • Reduced lead times for critical materials through strategic supplier partnerships.
  • Understood common material delivery methods using automated vehicles, conveyor belts and rail-guided distribution systems and determined best strategy for products.
  • Championed process improvements that resulted in shorter lead times for key products, boosting customer satisfaction rates.
  • Established vendor evaluation system to ensure quality and reliability of materials.

3rd Shift Production Supervisor

2 Years
Calsonic Kansei | 01.2016 - 01.2018
  • Interface with floor leads to ensure proper communication is achieved to support timely deliveries.
  • Maintain several different spreadsheet scheduling reports using Excel and other Microsoft Office products.
  • Develop and distribute shop load capacity plans.
  • Coordinate/schedule maintenance and activities to support production.
  • Organize and direct subordinate groups performing manufacturing functions.
  • Conduct positive employee motivation while ensuring quality and delivery goals.
  • Communicate with other shifts.
  • Investigate accidents/incidents and completed accident reports and assured proactive steps were taken to prevent similar type of accidents/incidents in the future.
  • Wrote standard operation procedure and work instructions.
  • Managed team of [65] production associates, overseeing productive production processes and meeting all deadlines.
  • Supervised daily production operations to ensure compliance with safety and quality standards.
  • Trained new employees on equipment operation and safety protocols, enhancing overall team competency.
  • Monitored inventory levels and collaborated with management to streamline supply chain processes.
  • Conducted regular performance evaluations, providing feedback to enhance employee development and productivity.
  • Led cross-functional teams in troubleshooting equipment issues, ensuring minimal disruption to production schedules.
  • Maintained accurate documentation of shift activities, using this data to drive continuous improvement efforts across the organization.
  • Addressed personnel issues promptly and professionally, maintaining high employee engagement rates throughout the shift team''s tenure together.
  • Reduced equipment downtime with proactive maintenance planning and scheduling.
  • Ensured safety compliance, conducting regular audits and enforcing strict adherence to workplace regulations.

2nd Shift Lead Production Supervisor

6 Years
UTC Aerospace System (Goodrich) | 01.2010 - 01.2016
  • Interfaced with floor supervisors to ensure proper communication is achieved to support on-time deliveries.
  • Aerospace Quality Requirements ensure that the proper steps are followed.
  • Expedited material to and from machines and ensured proper set ups.
  • Maintained several different spreadsheet scheduling reports using Excel and other Microsoft Office products.
  • Developed and distributed shop load capacity plans for aerospace industry.
  • Wrote standard operation procedure and work instructions.
  • Coordinated/scheduled maintenances and activities to support production.
  • Organized and directed subordinate groups performing manufacturing functions.
  • Conducted positive employee motivation while ensuring quality and delivery goals.
  • Communicated with other shifts.
  • Performed employee reviews and disciplinary action when needed.
  • Worked with the Union
  • Investigate accidents/incidents and completed accident reports and assured proactive steps were taken to prevent similar type of accidents/incidents in the future.
  • Managed craft personnel.
  • Managed team of [80] production associates, overseeing productive production processes and meeting all deadlines.
  • Coordinated team activities for efficient assembly line operations and on-time deliveries.
  • Implemented continuous improvement initiatives that streamlined operations and reduced waste.
  • Contributed to continuous improvement initiatives by identifying areas of opportunity within the 2nd shift operations.
  • Promoted a safe working environment by enforcing safety policies and conducting regular inspections.
  • Enhanced employee performance through regular feedback, coaching, and tailored training programs.
  • Ensured compliance with industry regulations through diligent record-keeping, reporting, and adherence to established protocols.
  • Reduced downtime by proactively addressing potential issues with equipment maintenance plans.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Troubleshot equipment to reduce service calls and downtime.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Achieved on-time shipments goal by empowering employees to continued success.
  • Improved safety standards, conducting regular training sessions and updating safety protocols.
  • Conducted performance reviews, identifying areas for development and providing constructive feedback.

Production Manager/Safety

5 Years
Paulo Products | 01.2005 - 01.2010
  • Handled customer issues.
  • Scheduling to meet on time deliveries.
  • Ordered chemicals for plating line and wastewater treatment.
  • Managed wastewater treatment and plating department production
  • Managed quality of water, quality, cost and safety for the plant
  • Coordinate/schedule maintenance and activities to support production.
  • Team Safety meeting and audit and plant Safety Training
  • Corporate with OSHA and Fire department to improve plant layout.
  • Investigate accidents/incidents and completed accident reports and assured proactive steps were taken to prevent similar type of accidents/incidents in the future.
  • Wrote standard operation procedure and work instructions.
  • Wrote PFEMA’s
  • Devised and administered cost control initiatives saving $2,000,000.
  • Oversaw daily production operations to ensure efficient workflow and adherence to quality standards.
  • Implemented process improvements that enhanced productivity and reduced waste across manufacturing lines.
  • Coordinated cross-functional teams to align production schedules with supply chain requirements.
  • Trained and mentored staff on best practices in safety, equipment operation, and quality control procedures.
  • Managed inventory levels to optimize materials usage while minimizing costs associated with excess stock.
  • Established strong relationships with suppliers to ensure timely delivery of materials and equipment needed for production.
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
  • Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.

Education

Associate degree - business management

Harcourt | PA | 04.2004
  • Principles of Heat-Treating Certificate
  • High School Diploma
  • Hazmat Training
  • Confine Space Rescue Training
  • Principles of Supervision
  • Communications
  • Human Relations
  • Lean Manufacturing Principles
  • LOTO Training and Trainer
  • Lead Auditor Training
  • Fundamentals of Quality Standards
  • Diploma in SIX Sigma

Skills

Control plan development
Quality processes
Non-conforming material reports
Quality improvement plans
Root cause and corrective action reports
Troubleshooting

Timeline

Quality Engineer/Quality Manager

SPM
05.2024 - CurrentRead More

Senior Quality Assurance Manager

Micro Craft Inc
11.2021 - 02.2024Read More

3rd Shift Production Supervisor

Great Lakes Cheese
04.2021 - 11.2021Read More

Materials Manager

Sonoco Protective Solutions
01.2018 - 01.2021Read More

3rd Shift Production Supervisor

Calsonic Kansei
01.2016 - 01.2018Read More

2nd Shift Lead Production Supervisor

UTC Aerospace System (Goodrich)
01.2010 - 01.2016Read More

Production Manager/Safety

Paulo Products
01.2005 - 01.2010Read More

Harcourt

Associate degree from business management
Read More
Michael Brown