Michael Brownell
Citra,FL
Summary
Dedicated professional with several years of experience providing security and maintaining safe environments for community. Successful managing situations requiring diplomacy, fairness, firmness and sound judgment.
Overview
35
35
years of professional experience
Work History
Store Manager
Dollar General Store
McIntosh, FL
01.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Deputy Sheriff
Stephens County Sheriff's Office
Toccoa, GA
10.2001 - 05.2004
- Conducted traffic stops, issued citations, and made arrests when necessary.
- Prepared detailed written reports documenting incident information and investigative activities.
- Responded to emergency calls for service involving domestic disputes or other potentially hazardous situations.
- Patrolled assigned areas to detect suspicious activity and enforce laws and regulations.
- Utilized law enforcement databases to identify suspects or verify information related to investigations.
- Adhered to departmental policies and procedures while performing job duties.
- Interacted with citizens in a professional manner during routine patrols or while responding to calls for service.
- Interviewed witnesses and victims of crimes to obtain additional information regarding incidents under investigation.
- Ensured that equipment was properly maintained and operational before each shift.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
Insurance Fraud Investigator
The Merrill Group of Companies
Jacksonville, FL
02.1996 - 03.2001
- Conducted background checks on individuals suspected of engaging in fraudulent activities.
- Conducted interviews with witnesses and suspects to obtain information related to insurance fraud cases.
- Interacted with law enforcement personnel, attorneys, insurance companies and other relevant parties.
- Performed surveillance operations to gather evidence on suspected fraud cases.
- Prepared detailed reports summarizing investigative findings and submitted them to appropriate authorities for review.
- Documented investigative findings in reports.
- Provided court testimony for civil and criminal fraud cases and answered all questions truthfully.
Aerospace Medical Technician
USAF
San Antonio, TX
03.1990 - 05.1992
- Performed medical assessments on pilots and aircrews to ensure fitness for duty according to FAA regulations.
- Assisted flight surgeons with annual physical examinations, including vision testing and audiograms.
- Maintained records of all medical exams and results in accordance with FAA regulations.
- Responded quickly to any medical emergencies onboard aircraft or in a ground setting.
- Completed intake interviews and took patient vitals to collect information such as temperature, pulse and weight.
- Collected biological samples, handled safely, and packaged for laboratory testing.
- Assessed scene upon arrival for possible hazards or dangerous situations.
- Observed, recorded and reported patients' condition or injury and treatment provided.
- Administered first aid treatment or life support in prehospital settings.
- Performed CPR and used defibrillator on cardiac patients.
Education
POST Certification - Law Enforcement
Athens Technical College
Athens, GA10-2002
Certification - Corrections/Law Enforcement
Withlacoochee VoTech
Inverness, FL01-1992
Skills
- OSHA 30
- Public Safety
- Accident Prevention
- Firearms proficiency
- First-aid and CPR
- Public disturbance resolution
- Customer Service Management
- Policies and Procedures
- Risk Management
- Insurance fraud
- Detailed report writing
- Emergency safety plans
- Incident Reporting
- Maintaining documentation
- Infection-control practices
Timeline
Store Manager
Dollar General Store
01.2023 - Current
Deputy Sheriff
Stephens County Sheriff's Office
10.2001 - 05.2004
Insurance Fraud Investigator
The Merrill Group of Companies
02.1996 - 03.2001
Aerospace Medical Technician
USAF
03.1990 - 05.1992
POST Certification - Law Enforcement
Athens Technical College
Certification - Corrections/Law Enforcement
Withlacoochee VoTech
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