Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent Interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Innovative and proactive Success Coach offering 10 years of experience converting sales leads and effectively managing multiple territories. Highly skilled in forecasting, project management and strategic planning with exceptional sales expertise and top-notch communication abilities. Proficient in monitoring trends and capitalizing on emerging opportunities. Enthusiastic Professional Consultant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of company initiatives and proper execution and training in Sales, Marketing and Account Management. Motivated to learn, grow and excel towards career excellence and transition into new roles.
Hi, I’m
Michael Bruce
White Marsh,MD
Summary
Overview
16
years of professional experience
Work History
Comcast/NBC Universal
Sales Development Manager
12.2021 - Current
Job overview
- Increased sales revenue by an average of 20% year over year implementing strategic growth initiatives and fostering strong client relationships.
- Developed a high-performing sales team of 22 reps through targeted coaching, training, and performance evaluations.
- Streamlined sales processes for improved efficiency and faster deal closures.
- Expanded market presence with diligent research and identification of new business opportunities.
- Facilitated cross-functional collaboration between sales, marketing, product development, and customer success teams for seamless execution of company-wide initiatives.
- Trained and mentored sales personnel to apply best practices and techniques.
AT&T Communications
Mobility Sales Consultant Manager
03.2021 - 12.2021
Job overview
- Worked with Direct TV customers to understand needs and provide excellent service for both Entertainment and wireless needs.
- Led Sales team in delivery of increased Postpaid Voice Lines month over month, resulting in national recognition and increased inventory allotment for this region.
- Increased customer satisfaction by resolving service related issues in addition to any wireless concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked closely with my Regional Director to maintain optimum levels of communication to effectively and efficiently complete projects.
- Adhered to social distancing protocols and wore mask or face shield.
Marketing Werks Inc.
VERIZON FIOS ENGAGEMENT MANAGER
01.2020 - 03.2021
Job overview
- Helped with product rollouts as subject matter expert for Verizon Fios and Verizon Wireless Products and Services.
- Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
- Managed promotional initiatives and special events to enhance marketing efforts and increased penetration within assigned portfolio by 40% within 3 months.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored social media and online sources for industry trends.
- Worked with multi-dwelling residential customers to understand needs and provide white glove customer service along with product sales toward achieving sales goals and increasing revenue and profit.
Trinity Solar Inc.
Solar Energy Consultant
06.2019 - 01.2020
Job overview
- Provided design and planning for solar energy projects and recommended modifications for existing systems based on changing technologies and consumer demands
- Built long-term relationships with clients through effective selling, dynamic response and excellent customer service from beginning to end
- Contacted 75 -100 homeowners per week in sales territory via door to door prospecting to set up consultative appointments regarding installation of New Solar Energy System on their roof
- Tracked all leads using Salesforce and other CRM Software then followed up with interested parties within short time frames in order to maximize sales performance and company and investor profitability
COMCAST/NBC UNIVERSAL
XFINITY COMMUNITIES SALES PROFESSIONAL/XSP
03.2010 - 04.2019
Job overview
- Marketed Xfinity Branded Products & Services to targeted audiences at trade shows and events
- Maintained relationships with established Business Partners and prospected new clients by calling on customers and engaging prospects in person door to door
- Maintained up-to-date knowledge of competitor products and pricing in all markets served by Comcast
- Built deep relationships with assigned properties, Business owners and Property Management Companies by employing industry expertise and knowledge, retail strategies and sales tactics
- Negotiated and prepared sales contracts for new and existing customers
- Achieved sales goals and service performance goals by cultivating and securing new customer relationships attaining over 100% to quota attainment consistently.
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches
Axiant LLC/Mann Bracken LLP.
Paralegal Debt Collector
02.2008 - 12.2009
Job overview
- Made over 100 calls daily to debtors and clients in order to collect on credit card debts or loans and advised them of available options for repayment making it as simple as possible for them all on one call
- Answered over 200 incoming calls from customers and clients alike, handled debt disputes appropriately through great customer service and communication skills and negotiated payments and settlements that were of mutual benefit to all clients and customers alike
- Monitored accounts for severely delinquent payment activity or non-payment for suit prep and possible ongoing litigation including but not limited to wage garnishment and bank levies
- Handled all attorney inbound service, calls to and from debt settlement companies and credit counseling entities
- Planned and executed preliminary suit preparation for 100% of all non collectable accounts
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
Education
Canarsie HS.New York, NY
High School Diploma from Accounting and Business Management
1996
University Overview
- Graduated with Certificate of Course Completion
- Coursework in Accounting, Business Admin and Communications
Skills
- Strategic planning
- Sales processes
- Trained in consumer marketing
- Direct sales
- Relationship building
- Coaching and mentoring
- Analytical Problem Solver
- Accomplished Manager
- Strategic Account Development
- Territory Management
Timeline
Sales Development Manager
Comcast/NBC Universal
12.2021 - Current
Mobility Sales Consultant Manager
AT&T Communications
03.2021 - 12.2021
VERIZON FIOS ENGAGEMENT MANAGER
Marketing Werks Inc.
01.2020 - 03.2021
Solar Energy Consultant
Trinity Solar Inc.
06.2019 - 01.2020
XFINITY COMMUNITIES SALES PROFESSIONAL/XSP
COMCAST/NBC UNIVERSAL
03.2010 - 04.2019
Paralegal Debt Collector
Axiant LLC/Mann Bracken LLP.
02.2008 - 12.2009
Canarsie HS.
High School Diploma from Accounting and Business Management
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