Summary
Overview
Work History
Education
Skills
Certification
Timeline
Michael Bruce

Michael Bruce

Tulsa,OK

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Customer Service Plumbing Department

Lowes Home Improvment
Grove, Oklahoma
07.2022 - 12.2024
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Maintenance Crew Member

Sonic
Dothan, Alabama
04.2019 - 07.2022
  • Coordinated with management to prioritize maintenance tasks.
  • Diagnosed mechanical issues and provided effective solutions.
  • Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.

Asst Manager

Popeyes Chicken
Dothan, Alabama
06.2017 - 03.2019
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Supervised daily operations including scheduling shifts, assigning duties.

Chicken Specialist

Raising Cane's Restaurants
Owasso, Oklahoma
12.2013 - 05.2017
  • Maintained accurate records of customer interactions and feedback.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Participated in ongoing training and compliance activities.

Delivery Driver

Pizza Hut
Punta Gorda, Florida
08.2011 - 11.2013
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Adhered to all applicable traffic laws while driving delivery vehicle.

Night Manager

Slocomb market
Slocomb, Alabama
04.2007 - 07.2011
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Established friendly relationships with regular guests, members and residents.
  • Analyzed financial data to identify areas where cost savings could be achieved.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed emergency situations such as fires, medical emergencies or criminal activity.
  • Assigned work and monitored performance of project personnel.

Lead Installer

Charlotte County Glass
Port Charlotte, Florida
06.2002 - 03.2007
  • Managed a team of installers by providing guidance on tasks completion status, deadlines.
  • Estimated cost of labor and materials for projects and communicated value to clients.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Removed systems and fixtures to prepare for replacements.
  • Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
  • Adhered to local building codes and safety regulations in all installation activities.
  • Reviewed schedules and work orders to determine supplies and materials for assignments.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.

Furniture Repair Technician

Stevens furniture
Sarasota, Florida
07.1999 - 04.2002
  • Repaired structural damage to frames and joints using wood glue and clamps.
  • Soaked cloth in paint thinner to remove leftover solvent.
  • Removed broken or damaged components from furniture items using hand tools.
  • Selected paint, stain, lacquer and varnish, depending on wood type and surface conditions.
  • Inspected furniture pieces to determine repair needs and costs.
  • Inspected damaged furniture to assess extent and determine optimal repair or restoration strategies.
  • Completed attractive, high-quality finishes by applying paint, oil or stain to wood grain.
  • Replaced defective or worn-out parts with new ones.
  • Cleaned upholstery fabric to remove dirt and stains.
  • Performed spot repairs on leather furnishings by patching tears or holes.
  • Provided advice to customers regarding the best methods of caring for their furniture pieces.
  • Refinished furniture surfaces using sandpaper, paint, varnish, and other materials.
  • Installed new hardware such as hinges, handles, locks, knobs.

Furniture Repair Technician

B&B Furniture Repair
Port Charlotte, Florida
04.1991 - 06.1999
  • Repaired structural damage to frames and joints using wood glue and clamps.
  • Soaked cloth in paint thinner to remove leftover solvent.
  • Removed broken or damaged components from furniture items using hand tools.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked closely with other technicians in order to meet deadlines efficiently.

General Manager

Wendy's
Sarasota, Florida
02.1987 - 03.1991
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

New Restaurant Openings

Spartan food systems. Hardee's
Spartanburg, South Carolina
08.1985 - 01.1987
  • Trained new employees for 2 weeks.
  • Traveled across 8 states opening new Hardee's

Education

High School Diploma -

Jay High School , Jay, OK
06-1985
  • Member of the (list the organization or club name here) FBLA, VOE, Teacher aide

Skills

  • Customer service
  • Equipment maintenance
  • Problem solving
  • Time management
  • Project management
  • Safety compliance
  • Record keeping
  • Mechanical troubleshooting
  • Multitasking
  • Friendly, positive attitude
  • Good Telephone Etiquette
  • Self-Directed
  • Teamwork and collaboration
  • Problem resolution
  • Quality assurance
  • Dependable and responsible
  • Organizational skills
  • Multitasking Abilities
  • Supervision and leadership
  • Team management
  • Relationship building
  • Computer skills

Certification

  • Forklift experience as well
  • Certified trainer
  • Certified in soldering
  • Experience in shipping and receiving

Timeline

Customer Service Plumbing Department - Lowes Home Improvment
07.2022 - 12.2024
Maintenance Crew Member - Sonic
04.2019 - 07.2022
Asst Manager - Popeyes Chicken
06.2017 - 03.2019
Chicken Specialist - Raising Cane's Restaurants
12.2013 - 05.2017
Delivery Driver - Pizza Hut
08.2011 - 11.2013
Night Manager - Slocomb market
04.2007 - 07.2011
Lead Installer - Charlotte County Glass
06.2002 - 03.2007
Furniture Repair Technician - Stevens furniture
07.1999 - 04.2002
Furniture Repair Technician - B&B Furniture Repair
04.1991 - 06.1999
General Manager - Wendy's
02.1987 - 03.1991
New Restaurant Openings - Spartan food systems. Hardee's
08.1985 - 01.1987
Jay High School - High School Diploma,

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Michael Bruce