Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Brunelle

Milwaukee

Summary

Dynamic Customer Care Representative with proven success at Olameter, excelling in complaint handling and first call resolution. Recognized for enhancing customer satisfaction through active listening and problem-solving. Adept at utilizing CRM software to streamline operations, contributing to team performance, and achieving call center metrics consistently.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Olameter
09.2013 - 08.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Logged call information and solutions provided into internal database.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and team productivity by promoting operational best practices.

Research Associate

State Street Consultants
05.1995 - 03.2012
  • Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
  • Collaborated with multidisciplinary teams to drive project success and achieve objectives.
  • Completed exhaustive research into printing industry equipment using databases, physical records, and digital resources.
  • Gathered and organized information for research purposes.

Research Consultant

Center For Strategy Research
04.1994 - 02.1995


  • Gained expertise in various industry sectors by conducting extensive primary and secondary research activities.
  • Worked as member of integrated project team in highly collaborative work environment.
  • Gathered and organized information for research purposes.

Education

Master of Arts - Library And Information Science

University of Wisconsin, Madison
Madison, WI

Bachelor of Science - Mass Communications

Emerson College
Boston, MA

Skills

  • Customer service
  • Inbound customer service
  • Call center experience
  • Complaint handling
  • Relationship buildiing
  • First call resolution
  • Product knowledge
  • Appointment scheduling
  • Product education
  • CRM software
  • Enghouse Interactive Touchpoint Suite
  • TwilioFlex
  • Adaptability and flexibility
  • Empathy and patience
  • Time management
  • Phone etiquette
  • Cultural awareness
  • Call logging
  • Computer skills
  • Microsoft offic
  • Customer data confidentiality
  • Call center operations
  • Policies and procedures adherence
  • Remote office availability

Accomplishments

  • Documented and resolved post meter installation issue which led to restoration of customer power.
  • Achieved expediting of meter installer appointment lateness by effective communication with project team.
  • Achieved meter reading accuracy by double checking readings.

Certification

  • Archives and Records Administration Training - 2006-2008

Timeline

Customer Care Representative

Olameter
09.2013 - 08.2025

Research Associate

State Street Consultants
05.1995 - 03.2012

Research Consultant

Center For Strategy Research
04.1994 - 02.1995

Master of Arts - Library And Information Science

University of Wisconsin, Madison

Bachelor of Science - Mass Communications

Emerson College

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Michael Brunelle