Years of customer service with management experience
Michael Bryant
Rockford,IL
Summary
Qualification Highlights:
Highly motivated Treatment Coordinator and Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Nearly 3 years experience scheduling multiple surgery types including All On surgeries at a Periodontal Office made of of 4 doctors. Primary front desk person and scheduler at orthodontic office that would see approx 100 patients a day. 2 years as primary surgery scheduler at newly opened urological surgery center. Scheduling for approximately 60 different doctors from 20 different offices. 6+ years of experience in calling insurance companies verifying eligibility and benefits. 1 year medical receptionist experience in an orthopedic doctor’s office with 6 orthopedic doctors and 3 nurse practitioners. 1 year medical receptionist experience in a primary care physcian’s office comprised of 4 primary care physicians and 3 nurse practitioners. 6+ years of management experience. Graduated with a Bachelor’s Degree in Health Information Technology and accredited by the Commission on Accreditation for Health Informatics and Information Management Education.
Overview
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Work History
Treatment Coordinator
Featherstone Periodontics
09.2021 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
Front Desk Receptionist
Orthodontic Experts
Rockford, IL
12.2019 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Primary person responsible for reaching monthly collection goal.
- Assist Treatment Coordinator going over Treatment Estimate and schedule bonding appointments.
Patient Care Coordinator
Uropartners
Des Plaines, IL
05.2017 - 11.2019
- Primary scheduling person for urological Ambulatory Surgical Center
- Schedule urologic procedures and pain injection for 3 operating rooms
- Call insurance companies to verify insurance eligibility and benefits
- Ensure that all providers, staff, equipment, medication, anesthesiologists, and any outside equipment or technicians are available for procedures
- Call patients advise of self-pay balance due, copays, or deductibles, due at time of procedure
- Process patient’s payments on the day of their procedure, or enter credit card information over the phone and mail receipt
- Assisted in creating scheduling process at newly opened surgery center
- Systems used Citrix, Aria, HST, and AllScripts
- Assisted in the training of surgical staff on all systems
- Maintain HIPAA compliance and patient confidentiality at all times
- Scanned all paper documents to patients EMR after their procedure
- Scanned all patient checks to be deposited to the company bank account
- Scanned all insurance checks received and sent to billing department at Corporate Office.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
Surgery Scheduler/Front Desk Receptionist
Rezin Orthopedics And Sports Medicine
Morris, IL
10.2015 - 05.2017
- Call patients to schedule inpatient and outpatient surgeries for 5 of 6 orthopedic surgeons in several different surgical locations in a 50 mile radius
- Determine appropriate ICD-10 codes and CPT codes based on doctors diagnosis and procedure they are scheduling
- Coordinate doctor’s surgeries and clinic hours to ensure no conflicts
- Contact outside vendors to ensure doctors had all necessary equipment to perform surgery
- Verify patient’s insurance eligibility and benefits for surgery
- Update patients personal information, and insurance information. Collect co-pays if applicable
- Answer questions about scheduling or billing or take details messages for the doctors to call the patient
- File all patient information, forms, prescriptions, chart notes, x-rays, and MRIs in proper location of a physical paper chart
- Maintain HIPAA compliance and patient confidentiality at all times.
Education
Bachelor of Arts - Health Information Technology
DeVry University
Chicago06.2014
High School Diploma -
Morris Community High School
Morris06.1992
Skills
- Windows; Microsoft Word, Excel, PowerPoint
- Positive Attitude and Energetic
- Patient Referral
- Appointment Confirmation
- Customer Complaint Resolution
- Call Answering and Routing
- Front Desk Operations
- Patient Correspondence
Accomplishments
- FDR & RMS collections systems
- ICD-10-CM, CPT, and HCPCS coding
- Citrix
- Aria
- Epic
- Paper Port
- Type approximately 60 WPM 10 key proficient
- Allscripts HER
- Allscripts PM
- Aprima Medical System
- AMD Scheduling System
- DigiChart EMR
- Filezilla 3
- Open Dental
- Solution Reach
- Eversign
- AnyDesk
Timeline
Treatment Coordinator
Featherstone Periodontics
09.2021 - Current
Front Desk Receptionist
Orthodontic Experts
12.2019 - 09.2021
Patient Care Coordinator
Uropartners
05.2017 - 11.2019
Surgery Scheduler/Front Desk Receptionist
Rezin Orthopedics And Sports Medicine
10.2015 - 05.2017
Bachelor of Arts - Health Information Technology
DeVry University
High School Diploma -
Morris Community High School
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