MICHAEL BRYANT

• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
• Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
• Negotiated contracts successfully, securing favorable terms for both the company and clients.
• Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
• Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
• Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
• Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
• Optimized sales pipeline management, ensuring steady flow of opportunities through careful planning and follow-up activities.

• Im a hunter. I like to find and create new opportunities.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Executed successful sales strategies to convert leads into customers.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Taught customers how to navigate our websites.
• Collaborated with internal teams to develop account strategy.
• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Gained understanding of goals, objectives and processes to meet client business needs.
• Cross-sold products and services to clients to secure additional business and grow revenue streams.
• Gathered information from clients to secure accounts, verify payment and identify special requirements.
• Applied needs-based analysis to assess current satisfaction and importance of various LTL features to customers.

As Supervisor/ Dispatcher, at YRC on a daily basis I -

• Provided positive first impressions to welcome existing, new and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flows to meet any daily demand
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual
• Monitored employee performance and provided coaching and constructive guidance to address areas of concern
• Performed pre-shift and post-shift inspections of dock equipment.
• Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
• Improved employee performance % through coaching and feedback.
• Prevented load shifting or damage by using bracing and strapping techniques.
• Used hand-held scanners and physical logs to accurately track item movements.
• Watch drivers and their movements through out the day to ensure their trailers are unloaded efficiently and we are making customers pickups by close time.

• Set my plan up for the night and ensured everything went as smooth as possible
• Conducted safety walks daily
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
• Planned, organized and monitored resources to ensure efficient use of labor, equipment and materials
• Provided instruction, coaching and motivation to all employees during the shift
• Reviewed Kronos at the end of every shift
• Guided and coached staff to achieve individual growth

• I supervise inmates on a daily basis
• I have state certifications for CPR, Weapon retention, Expert shooter and ect

• I started out as a Dock Worker and within three months I was being trained to be a Lead Man
• I was over 20-30 people on any given night and had to properly use time management to keep freight moving efficiently
• I obtained a lot of certifications while working for Conway and was also employee of the month a few times

• At String Beans I started out as dish washer and made my way to be cook until they moved