Michael B. Scott
Bayonne,NJ
Summary
Dynamic IT Professional specializing in Network & Infrastructure Administration & Support. With a strong focus on personal and professional growth by acquiring necessary skills to configure and support industry leading technologies. Outstanding work ethic with a proven ability to execute and deliver projects both individually and within a team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Desktop Support & System Administrator
MANA Products
Long Island City, NY
10.2020 - Current
- Delivered technical support to a team of more than 300 individuals across two sites; supported staff included C-suite executives as well as office and production workers.
- Administration of Cisco FTD, Cisco 9300 and 9200 series switches, and a Cisco HyperFlex cluster of ESXi host operating in High Availability mode.
- Create, maintain, troubleshoot issues with VMs and/or datastores to ensure daily status of cluster is in Good Health.
- Administration of security platforms like CrowdStrike Falcon, Cisco Secure Endpoint, Cisco Umbrella - monitoring events for malicious activity, creating policies, pushing agent updates, performing scans on remote computers.
- Monitor and ensure uptime of networking equipment such as firewalls, routers, switches, access points, and servers through 3rd party monitoring platforms like Nagios and Auvik.
- Active Directory and O365 Hybrid setup - management of users, groups, mailboxes, licenses, and applications.
- Laptop and desktop OS imaging and configuration of business-critical applications using ManageEngine OS Deployer (Lenovo, Win 10).
- Configure servers, laptops, desktop, printers, mobile printers, mobile scanners, access points, and IP phones.
- Identify areas for improvement in day-to-day operations and implemented proactive solutions to minimize tickets by 50%.
- Create both IT process documentation and user documentation for efficiency and training reducing time spent on recurring tasks.
- Create and modify GPO and Network policies that facilitate accessibility to network resources and deploy domain-wide computer changes.
- Manage Veeam to ensure local and offsite backup jobs are completed successfully, performing both file-level and vm-level restores when necessary.
- Proven ability to bring projects to a successful close whether initial undertake of the project or hand-off.
- Plan, schedule, and execute major firmware upgrades on critical infrastructure and network endpoints such as firewalls, Vcenter, and Windows servers
- Fluent in using CLI, PowerShell, SSH, IOS Terminal, Vsphere cli for troubleshooting, information collection, and configuration.
- Analyzing assets across IT infrastructure to produce effective solutions for cost savings
- Participate in regular team meetings to discuss Network Operations projects, critical status updates, and system maintenance efforts.
- Initiate Support calls with various vendors like Cisco, Veeam, Optimum, Verizon, ManageEngine, Broadcom, etc. regarding high-level upgrades or support for complex issues.
- Conduct monthly scheduled patching of Windows Servers for both production and test environments.
Desktop Support\Network Administrator
Fairstead
03.2019 - 08.2020
- Assisted over 150 employees, including C suite executives, across 12 property management locations with technical support needs.
- Coordinated, planned, and set up new worksites by configuring and setting up ISP, firewalls, routers, switches, access points, servers, and workstations.
- Installed and managed Windows Servers by applying security patches/updates and installing roles such as AD DS, DNS, DHCP, Group Policy, and Print Server.
- Active Directory management of users, groups, and computers.
- Exchange Online and Office 365 management – creating mailboxes, users, groups, 2FA, DLP, spam policies and support of O365 cloud apps including Outlook, OneDrive, Excel, SharePoint, Teams, and PowerPoint
- Implemented Employee On-boarding\Off-boarding process in collaboration with HR Department.
- Efficiently manage Zoho Ticketing system, promptly handling requests based on priority level.
- Implemented efficient Dell laptop and desktop setups with the help of Acronis Snap Deploy imaging software.
- Created IT documentation for instructional and informational purposes, including how-to guides, operations, and processes.
- Provided support for BYOD including MacBook Pro, iPad, and iWatch to install and troubleshoot wireless connectivity, application functionality, and printer setup.
- Mobile Device Management and provisioning of iPhones using IBM Maas360.
- Support of 3rd party applications such as Egnyte, Google Dropbox, Adobe, AutoCAD, Bluebeam, Litera, QuickBooks.
- Coordinated ISP installations for HQ and remote sites, resolving service disruptions by collaborating with account representatives.
- Firewall and network setup, configuration, and management.
- Headed the expansion of HQ office by overseeing network operations and introducing more than 60 workstations.
- Partnered with external consultants in the setup and expansion of out-of-state offices.
- Lead role in all major software or hardware upgrades and/or migrations.
- Received plaque acknowledging Outstanding Performance in 2019.
Systems Support Technician
Praxis Housing Initiatives, Inc.
11.2015 - 03.2019
- Provide level 1-3 email, phone, remote, and on-site support to 150+ users in 8+ locations throughout NYC.
- Install and manage Windows Server 2012 R2 with roles Domain Controller, DNS, DHCP, File Server, and Print Server.
- Manage users, groups, and computers in Active Directory.
- Customize attribute settings, account settings, and create folder mappings in Active directory.
- Created network shares and drive mapping to facilitate end-user access.
- Managed Dell Blade server for bare metal installation and maintenance of VMware ESXi 6.0.
- Configure and manage Barracuda backup and recovery solution.
- Collaborated effectively with ISP and other third-party vendors to promptly address service disruptions and application-related challenges.
- Ensured connectivity of critical devices including routers, switches, servers, printers, and mobile phones.
- Troubleshoot and resolve network and end-user computer issues.
- New office planning and installation of network devices and end-user workstations.
- Manage Verizon mobile accounts and mobile device setup (Android, Blackberry).
- Utilized CLI expertise to efficiently troubleshoot and gather information.
- Regular inventory and ordering IT equipment (Desktops, Printers, toner, monitors, HDD, etc.).
Helpdesk Support Technician
TCI College of Technology
03.2014 - 10.2015
- First response for level 1/2 support calls and tickets.
- Create system images using Acronis imaging software.
- Install and configure programs on Windows and Mac computers.
- Resolved end-user issues related to printing, networking, and applications.
- Manage users, groups, and computers in Active Directory.
- Managed workstation installations, relocations, and modifications effectively.
- Proficiently handled the installation and configuration of diverse hardware components including hard drives, RAM cards, video cards , power supplies ,processors ,and motherboards.
- Performed regular antivirus scans and updates to safeguard against malware and viruses.
- Identified and resolved system failures and malfunctions to enhance operational efficiencies, reliability, and performance.
Education
AAS in Computer Networking -
TCI College of Technology
12.2013
Skills
- Excellent verbal and written skills
- Windows Server 2003-2019
- Windows XP-11
- Mac OS X
- VMware
- MS Office Suite/Office 365
- Active Directory
- Group Policy/Network Policy
- Microsoft Exchange/Exchange Online
- Cisco Secure Endpoint
- SSL VPN
- Cisco Meraki
- IBM MaaS360
- MimeCast
- DUO
- Zoho Helpdesk
- Egnyte
- Dropbox
- Acronis True Image
- Brivo
- Veeam
- Carbonite
- Barracuda Backup Server
- ManageEngine Desktop Central
- Kaseya
- Real VNC
- TeamViewer
- Cisco WebEx
- LastPass
- Spiceworks
- Bitdefender Gravity Zone
- TrendMicro
- BMC Track It
- Symantec Endpoint Protection
- Watchguard Firewall
- Cisco Catalyst Switches
- Cisco Hyperflex
- Rack/Mount Servers
- Dell Tower and Blade servers
- Cisco Wireless Access Points
- Aruba Wireless Access Points
- Laptops (Dell, Lenovo, HP, MacBook Pro)
- Seagate NAS
- Copiers/Printers (Xerox, Konica Minolta, Samsung, Toshiba, HP, Lexmark, Zebra)
- Samsung
- Polycom
- 3CX VOIP
- IPhone
- IPad
- Android
Hardware
- Watchguard Firewall
- Cisco Catalyst Switches
- Cisco Hyperflex
- Dell Tower and Blade servers
- Cisco Wireless Access Points
- Aruba Wireless Access Points
- Laptops (Dell, Lenovo, HP, MacBook Pro)
- Seagate NAS
- Copiers\Printers (Xerox, Konica Minolta, Samsung, Toshiba, HP, Lexmark, Zebra)
- Samsung
- Polycom
- 3CX VOIP
- IPhone
- IPad
- Android
Certification
- CCST - Cisco Certified Support Technician Networking
- CCST - Cisco Certified Support Technician Cybersecurity
References
References available upon request.
Timeline
Senior Desktop Support & System Administrator
MANA Products
10.2020 - Current
Desktop Support\Network Administrator
Fairstead
03.2019 - 08.2020
Systems Support Technician
Praxis Housing Initiatives, Inc.
11.2015 - 03.2019
Helpdesk Support Technician
TCI College of Technology
03.2014 - 10.2015
AAS in Computer Networking -
TCI College of Technology
- CCST - Cisco Certified Support Technician Networking
- CCST - Cisco Certified Support Technician Cybersecurity
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