MICHAEL BUABENG
Wheaton,MD
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
8
8
years of professional experience
6
6
Certifications
2
2
Languages
Work History
IT Support Engineer
Lifebridge Health
Baltimore, MD
05.2022 - 04.2024
- Diagnosed, troubleshot, and effectively resolved diverse software and hardware issues, encompassing connectivity and network access problems
- This involved adjusting VLAN settings, activating ports, and ensuring efficient signal routing by patching cables to switches
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Leveraged expertise in Microsoft Active Directory (AD) for computer and user account management
- Provided essential support to users by promptly restoring disabled, restricted, locked, or deleted accounts
- These significantly enhanced user access and fortified system security, contributing to the smooth and secure operation of the network infrastructure
- Initiated, processed, and closed Global Service (ServiceNow) tickets, maintaining records of communications and tasks
- Provided timely status reports to stakeholders, contributing to streamlined operations and ensuring effective issue resolution
- Performed imaging of laptops and desktops and facilitated the deployment of computer security updates and configurations
- Played a pivotal role in ensuring computing environments remained up-to-date and secure, contributing to overall system integrity and cybersecurity measures
- Participated actively in key projects such as annual lifecycle refreshes, migrations, and device hardware upgrades
- Evaluated new hardware and software systems and packages to guarantee seamless deployment and integration, contributing to the successful execution of project objectives.
IT Technical Support Specialist
Evernote Corporation
Austin, TX
08.2019 - 03.2022
- Performed comprehensive technical support for
Microsoft environments, including Active Directory,
Azure AD, and Office 365. - Analyzed pulled reports and exported pertinent information into daily report spreadsheets
- Led and executed computer imaging and deployment
using Microsoft Endpoint Configuration Manager
(MECM), ensuring consistent configuration, efficient
rollout of new equipment, and compliance with
organizational software standards. - Ensured the accuracy of assets through regular inventory checks, meticulously adhering to asset management policies
- Effectively assigned assets to approved users in accordance with established protocols, maintaining proper documentation and accountability throughout the process.
Medical Logistics Specialist
U.S. Army
11.2015 - 07.2019
- Experience in managing the supply chain of critical medical supplies and equipment within military healthcare settings
- Role involved coordinating closely with healthcare administrators to assess inventory needs, develop strategic supply chain plans, and ensure timely distribution of essential medical resources
- Excelled in verifying incoming deliveries for accuracy, conducting inventory audits, and implementing quality control measures to uphold stringent military standards
- Maintained optimal inventory levels, minimize supply chain disruptions, and ensured healthcare providers have access to essential resources when needed, enhancing patient care and operational efficiency within healthcare organizations
- Verified the precision of incoming medical supply deliveries by cross-checking against purchase orders
- Analyzed customer problems, identified courses of action, provided recommendations for customers' consideration, and followed up with guidance or training as needed
- Managed the distribution of medical supplies and equipment to healthcare facilities, adhering to standard operating procedures
- Collaborated with vendors and suppliers to negotiate pricing and manage procurement processes effectively
- Utilized logistical software to track inventory levels, anticipate demand, and streamline supply chain operations.
Education
BS in Business Administration and Management -
Texas A&M University
Skills
Software Support
Certification
CompTIA Security +
Technicalcompetencies
Microsoft Active Directory (AD), Office 365, Windows 10, Microsoft Teams, End-User Support, Remote System analysis (Windows RDP), ServiceNow
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained and led technical support teams of more than 15 support specialists.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsPersonal development programsFlexible work hoursQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT Support Engineer
Lifebridge Health
05.2022 - 04.2024
IT Technical Support Specialist
Evernote Corporation
08.2019 - 03.2022
Medical Logistics Specialist
U.S. Army
11.2015 - 07.2019
BS in Business Administration and Management -
Texas A&M University