Michael Buchanan
Lake Worth,FL
Summary
Experienced Customer Service with 15 years of experience in the restaurant industry with some high profile locations like the Mar-a-Lago club.
Experienced counselor with a strong background in client assessment and treatment planning. Proficient in crisis intervention and conflict resolution, dedicated to fostering emotional resilience through effective group therapy facilitation.
Experienced driver, zero car accidents in my entire life and many jobs involving driving work vehicles. Easily about 5 years if not more driving company vehicles.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Counsilor
Rite of Passage
West Palm Beach, Florida
09.2024 - 08.2025
- Provided counseling services to individuals facing personal and emotional challenges.
- Developed personalized treatment plans based on client assessments and needs.
- Facilitated group therapy sessions to promote peer support and shared experiences.
- Maintained accurate client records and documentation in compliance with regulations.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
Shift manager
Walgreens
Lake Worth Beach, FL
01.2019 - 01.2021
- Researched out-of-stock items to find additional inventory in other store locations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Built lasting client relationships by organizing and planning sales events.
- Supervised daily store operations to ensure an efficient workflow and service quality.
- Trained and mentored team members in customer service and store policies.
- Coordinated staff schedules to align with peak business hours and needs.
- Responded quickly and effectively to emergency situations as they arose.
- Assisted in resolving escalated customer service issues in a timely manner.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Taught staff upselling techniques to meet revenue targets.
Valet Parking Supervisor
Trump National Golf Course
Jupiter, Florida
01.2015 - 12.2016
- Trained new staff on customer service and safety protocols for valet operations.
- Coordinated valet service for large groups, special events and daily guest loads.
- Monitored customer satisfaction levels and took appropriate action to improve services.
- Assisted in developing marketing campaigns designed to increase awareness of the company's services among potential customers.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Handled personnel hiring, performance evaluations and disciplinary actions.
Waiter
Mar-a-Lago
West Palm Beach, Florida
04.2012 - 02.2014
- Assisted with the breakdown and cleanup of banquet areas post-event.
- Served food and beverages to guests during events and receptions.
- Set up banquet tables and chairs according to event specifications.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Provided exceptional service to high volume of daily customers.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Shift Manager, Waiter
The Cottage
Lake Worth Beach, FL
01.2004 - 01.2013
- Supported daily shift operations and kept service flow running smoothly.
- Trained new staff on customer service standards and café procedures.
- Monitored inventory levels and ordered supplies when needed to keep operations stocked.
- Maintained cleanliness and safety standards across café areas.
- Inspected work areas regularly for cleanliness and organization standards.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
Photo Department Specialist
Walgreens
Lake Worth Beach, Fl
01.2001 - 01.2004
- Assisted customers with photo selection and editing using digital software tools.
- Tracked deadlines, budgets, and milestones associated with photo projects.
- Managed external vendor relationships related to photography services.
- Conducted quality assurance checks on all delivered images before finalizing projects.
- Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
Education
High School Diploma -
Lake Worth High School
Florida03-2004
Some College (No Degree) -
Palm Beach State College
Lake Worth, FLSkills
- Client assessment
- Treatment planning
- Group facilitation
- Record keeping
- Emotion coaching
- Crisis intervention
- Customer service
- Inventory management
- Team leadership
- Conflict resolution
- Training development
- Time management
- Problem solving
- Positive and professional
- Banquet coordination
- Buffet setup and takedown
- Order management
- Event coordination
- Effective communication
- Incident reporting
- Vehicle safety
- Parking space optimization
- Efficient work ethic
- Baggage transport
- Punctual and reliable
- Standard vehicle operation
- Valet procedures
Certification
- Life Guard Certification at Lake Worth Beach
Affiliations
- Volunteer to help feed homeless at different churches in Lake Worth
- I go to church
- I like to swim at the beach
Timeline
Counsilor
Rite of Passage
09.2024 - 08.2025
Shift manager
Walgreens
01.2019 - 01.2021
Valet Parking Supervisor
Trump National Golf Course
01.2015 - 12.2016
Waiter
Mar-a-Lago
04.2012 - 02.2014
Shift Manager, Waiter
The Cottage
01.2004 - 01.2013
Photo Department Specialist
Walgreens
01.2001 - 01.2004
High School Diploma -
Lake Worth High School
Some College (No Degree) -
Palm Beach State College