Michael Buck
Rocky Mount,NC
Summary
Resourceful Solution Architect with over 30 years of customer relationship management and implementation support. Analytical development leader well-versed in technical architecture, solution development and deployment support. Valuable in review of proposals, making effective choices and contributing to entire development lifecycle. Excellent communication, planning and decision-making skills. Excellent communication skills and extensive experience working with clients and partners.
Overview
35
35
years of professional experience
10
10
Certifications
Work History
Solutions Architect
Storable, Inc.
02.2023 - Current
- Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
- Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
- Collaborated with development teams to design scalable and efficient applications tailored to client requirements.
- Analyzed [Type] solutions proposed to meet diverse business requirements.
- Broke down technical ideas and issues into non-technical terms for business executives.
- Promoted collaboration between cross-functional teams by serving as a liaison between developers, product managers, and stakeholders during all phases of projects.
- Implemented monitoring tools for proactive issue detection, reducing downtime due to unforeseen technical issues.
- Worked with developers and engineers to realize technological solutions.
- Maintained current and in-depth understanding of business processes, needs and objectives.
- Optimized software solutions by identifying inefficiencies and implementing improvements in existing code.
- Mentored junior team members in best practices and coding standards, fostering professional growth within the team.
- Enhanced application performance by integrating cloud technologies and microservices architecture.
- Reduced time-to-market by automating deployment processes using CI/CD pipelines.
- Bridged gaps in legacy systems with modernized solutions that increased overall efficiency while maintaining compatibility with existing workflows.
- Streamlined system integrations through the use of RESTful APIs, improving interoperability between various applications.
- Delivered highly-available systems utilizing load balancing techniques, allowing for seamless scalability during peak usage periods.
- Organized and led tech talks within the organization, sharing knowledge and sparking discussions around new technologies and best practices.
- Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
- Created and implemented innovative business solutions to support corporate objectives.
- Worked closely with product teams to define and prioritize partner feature requests
- Managed project scope, schedule, status and documentation.
Associate Solutions Architect
Storable, Inc.
09.2021 - 02.2023
- Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
- Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
- Collaborated with development teams to design scalable and efficient applications tailored to client requirements.
- Analyzed access control & software solutions proposed to meet diverse business requirements.
- Broke down technical ideas and issues into non-technical terms for business executives.
- Promoted collaboration between cross-functional teams by serving as a liaison between developers, product managers, and stakeholders during all phases of projects.
- Worked with developers and engineers to realize technological solutions.
- Contributed to open-source projects relevant to company goals, fostering a spirit of innovation and collaboration.
- Maintained current and in-depth understanding of business processes, needs and objectives.
- Enhanced application performance by integrating cloud technologies and microservices architecture.
Software Support Specialist
Storable, Inc.
12.2019 - 09.2021
- Subject Matter Expert in the storEDGE and all website platforms; Senior agent on the team, particular emphasis on gate configurations, and Storable Access Control in particular
- Extensive Knowledge of all Pro Data Key systems, deployments, and integrations within the storEDGE platform; assumed Subject Matter Expert level / Tier II troubleshooting in storEDGE / Access Control integrations, assumed responsibility for correct Transfer of Ownership parameters from Easy Storage Solutions Access Control to storEDGE platform's integration of Storable Access Control
- Developed training materials for storEDGE agents on Storable Access Control installation and troubleshooting, conducted training of all agents as well as ongoing mentoring of agents to help develop their skillset in working with Storable Access Control
- Work with Product Management and Engineering internal teams on all issues cross-platform between StorEDGE and Storable Access Control; familiar with integration principles for SiteLink and Access Control
- Worked with Internal Billing team to ensure correct billing and asset assignment for all Access Control products through billing lifecycle, including sales opportunities
- Work extensively with external PDK support team to troubleshoot and resolve complex customer issues with facility wiring and deployment
- Assisted with the design and configuration of Access Control Products across physical facility parameters based upon Client needs and facility requirements, including programming of Site ID through PDK mesh networks to create segmentation between multiple cloud nodes on site
- Extensive working knowledge of Programming static IP addressing using Lantronix software for all ethernet-based single and multiple IO devices from PDK
- Annual review rating ‘Top Performer' on last Annual Performance review.
- Assisted in the creation of product documentation and user guides, enabling customers to better understand software functionality and features.
- Enhanced team efficiency by streamlining support processes and implementing best practices for handling customer inquiries.
Site Support Specialist
Ogletree, Deakins, Nash, Smoak, and Stewart, PLLC
05.2018 - 12.2019
- Windows OS and application software installation, repair, and support
- Imaging, deployment and support of desktops, laptops and peripherals including user profile provisioning
- Hardware installation, repair and support including printers, conference room A/V equipment, wireless access points and server room equipment
- Keeps accurate inventory of supported offices' equipment
- Troubleshooting network connectivity from desktop and laptop computers
- Mobile device setup and support
- Telephone administration, setup and support
- Including moves/adds/changes
- Provide excellent customer service and practice total contact ownership from acknowledgement to closure
- Document problem description and resolution using ITSM system
- Participate in ticket creation, escalation and follow-up
- Keep current on firm needs with regular communication with Office Administrator; be proactive in identifying technology solutions and preventing potential problems; act as the local office liaison and end-user advocate as it relates to technology
- Work with other technology department teams including Help Desk, Applications team and Infrastructure team
- Consistently act in support of overall firm and department initiatives, goals and objectives.
Support Analyst II
SoftPro
11.2017 - 12.2017
- Performed remote upgrade and deployment of existing customers client server applications running both Microsoft SQL and Microsoft jet databases
- Short-term contract ending December 2017
Support Analyst II
NC Dept. of Public Instruction
01.2017 - 06.2017
- Provided technical services to NC-DPI school systems and Local Educational Authorities throughout the state with both phone and email in bound support channels
- Contributed to overall success of the LEA by insuring compliance with state mandated regulations
- Escalated to and worked with Product Support Engineering to resolve complex support issues
- Documented and log support issues and subsequent resolution in Remedy CRM.
Lead Technical Support Specialist
PowerSchool
05.2010 - 04.2016
- Provided technical services to Pearson in the Pearson Digital Learning group, then in PowerSchool at their Chandler, AZ support Center, working in K12 Technology group
- As Product Specialist and team lead
- Job duties included working to provide application support to customers, pertaining to software functionality, and incident resolution and system configuration with both phone and email in bound support channels, assisted in supervising a team of 14 support agents.
- Escalated to and worked with Support Engineering to resolve complex support issues
- Documented and log support issues and subsequent resolution in Sales Force CRM
- Performed QA analysis and mentor/coaching of support staff, and was instrumental in raising overall team support scores to >=95% based upon customer survey.
Senior Technician
SMCI, Inc
09.2008 - 05.2010
- Provided technical services to Best Western International at their Beardsley Operations Center, working in the HSIA Guest Services department
- Job duties included providing world-class service to Member\Owners and their guests to ensure and maintain network reliability and ease of use, assist with both LAN and wireless configurations, troubleshooting and repairing of access points, switches and high-speed gateways, coordinating with tier II and III staff and vendors in the design and implementation of hardware deployment
- Supported desktop, server, mobile and mobile handheld device platforms
- Provided technical support services in an inbound call center environment for Pearson publishing at the Chandler Operations Center, working in the Digital Learning group
- Duties included providing support for both web-based and client/server environments across elementary, secondary and post-secondary educational environments in support of SQL, java and adobe systems-based environments
- Responsible for installation, configuration, upgrades, custom report development and generation.
Field Services Technician
A to Z Computer Services
03.2008 - 08.2008
- Provided outsourced IT services to a variety of customers, including network implementation and setup, wireless configurations, data backup and retrieval, reinstallation and configuration of desktop and laptop pc's including imaging of new systems, virus and spyware detection and removal, network and personal printer installation, configuration, diagnosis and repair.
Installer/Technician
Pomeroy I.T. Services
01.2008 - 03.2008
- Installed and configured new PC based Point of Sales systems on contract basis for Licensed Brands/ Luxottica in all Sears Optical, Lenscrafters and Target Optical locations throughout Arizona, including initializing frame relay or DSL circuit, cabling as needed to complete installations, and performing duties to leave installation sites in retail-ready condition
- Contract position.
Senior Technician
Phoenix Computer Systems Inc
10.2000 - 12.2007
- Designed and maintained network operations for several local companies in various industries supporting windows server and desktop platforms, including use of TCP/IP protocol, DNS and DDNS, and Cisco I.O.S
- As required
- Performed Design and deployment services for new installations and upgrades, including network devices and peripherals, cabling and infrastructure issues, and developing documentation procedures for same Provided timely on-site and telephone resolutions to customer issues, including working with minimal supervision as well as performing tasks as Team Leader or Team Member
- Provided Solutions-based technical support to Microsoft Office Users specializing in Word, PowerPoint, Excel and Access Coordinated efforts with in-house technical staff to facilitate systems up time and decrease outsourcing of technical issues.
Education
Computer Information Systems -
DeVry Institute of Technology
Phoenix, AZ06.1990
Skills
- Technical architecture
- Requirements Gathering
- Solution Optimization
- Stakeholder Management
- Solutions Architecture
- Quality Assurance- support
- Customer Relations
- Cloud Architecture Design
Certification
- ITIL Foundations, GR750479113MB, 9980067140953536
- Introduction to Artificial Intelligence - https://www.linkedin.com/learning/certificates/e0c1be5d3c0dbc6cc75b44bc033798f8d32bb86da5b1239dd99794799ee97185
- LinkedIn AI Academy AI-100: 2 Supervised Learning with Neural Networks - https://www.linkedin.com/learning/certificates/d079bee80b45eeda1b95a0746dd114258e8d421aa77d647d2ffd8b8d299470a2
- LinkedIn AI Academy AI-100: 3 Scaling AI at LinkedIn - Https://www.linkedin.com/learning/certificates/59d8afbefcb948b5918cf55c9d167fa83261cd23ba7171635941a8a284488495
- Sales Coaching - https://www.linkedin.com/learning/certificates/940ca5704bc2004fc5e480f6d4fd96583d89f7a350fdf80ceed54bf8568ed5bd
- AI in Business Essential Training - https://www.linkedin.com/learning/certificates/3c493b420eaec48b4122b0b76538220900c5d82548a49fa1ac586b8c5207edbe
- Artificial Intelligence and Business Strategy: Case Studies - https://www.linkedin.com/learning/certificates/1be38005b5468702270c0d1ab6c13267c7a789c472a2c02d4d20e89b1ffe36e5
- Artificial Intelligence for Marketing - https://www.linkedin.com/learning/certificates/5f0899f90c47669c6e3a541979c899c552ea7a5541cdf8469ff4e97486b2f4a3
- Artificial Intelligence Foundations: Thinking Machines - https://www.linkedin.com/learning/certificates/70ec5f154ea1f04b627dfc2150345ed4d3bc4e2e06a9e33e172d2a13fa154f53
Assessments
- Proficiency with Microsoft Office: Mail & Calendar (Mac), Expert, 09/01/19, https://share.indeedassessments.com/share_assignment/s2eojv-ehd201txq
- Basic Computer Skills: PC, Highly Proficient, 09/01/19, https://share.indeedassessments.com/share_assignment/v04kpe3uc-oinu1n
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursPersonal development programsWork from home optionTimeline
Solutions Architect
Storable, Inc.
02.2023 - Current
Associate Solutions Architect
Storable, Inc.
09.2021 - 02.2023
Software Support Specialist
Storable, Inc.
12.2019 - 09.2021
Site Support Specialist
Ogletree, Deakins, Nash, Smoak, and Stewart, PLLC
05.2018 - 12.2019
Support Analyst II
SoftPro
11.2017 - 12.2017
Support Analyst II
NC Dept. of Public Instruction
01.2017 - 06.2017
Lead Technical Support Specialist
PowerSchool
05.2010 - 04.2016
Senior Technician
SMCI, Inc
09.2008 - 05.2010
Field Services Technician
A to Z Computer Services
03.2008 - 08.2008
Installer/Technician
Pomeroy I.T. Services
01.2008 - 03.2008
Senior Technician
Phoenix Computer Systems Inc
10.2000 - 12.2007
Computer Information Systems -
DeVry Institute of Technology
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