Michael Buckley
River Forest,IL
Summary
Results-driven team leader with extensive experience in overseeing operations, personnel management, and inventory control. Proven track record in developing cost-effective processes that enhance efficiency and productivity within warehouse environments. Expertise in managing safety compliance and leveraging data analysis to improve operational accuracy. Strong organizational skills contribute to significant advancements in order fulfillment times and inventory management.
Overview
16
16
years of professional experience
Work History
Shipping/Receiving Clerk
HCI
Hines, IL
01.2024 - 08.2024
- Obtain and process product orders, including receiving deliveries, registering them, and distributing packages and letters within the company
- Maintain the company stockroom through organizing, cleaning, and cataloging items on a regular basis
- Schedule large shipments and plan logistics to ensure that there is sufficient storage space for incoming items and staff on hand to manage the shipments
- Keep files of goods shipped and received by preparing regular shipping and receiving reports for managers
- Handle issues arising in shipping or inventory handling
CNC Machine Operator
Lenova
Hillside
03.2023 - 09.2023
- Programmed CNC machines in accordance with provided instructions and blueprints
- Performed component visual inspections to support workmanship
- Operated and adjusted machining equipment to drive part production
- Assessed and adjusted CNC machines to ensure that parts are produced to accuracy and quality standards
- Monitored quality of parts produced utilizing basic metrology devices to meet customer requirements
- Calibrated measuring devices to check product quality prior to use
- Inspected finished products for accuracy and conformance to specifications
Truck Driver/Owner Operator
Ground Service Freight LLC
01.2021 - 03.2022
- Developed and implemented effective strategies to reduce fuel costs, improve efficiency, and enhance customer satisfaction
- Performed administrative duties such as payroll processing
- Trained drivers on proper loading and unloading procedures, safety practices, and truck maintenance
- Conducted regular inspections of vehicles to ensure they met DOT standards
- Managed a fleet of trucks and ensured they were in compliance with safety regulations
- Monitored employees’ work levels and review work performance
- Conferred with personnel, such as management, engineering, quality control, customer, or union workers’ representatives, to coordinate work activities, resolve employee grievances, or identify, and review resource needs
- Recommended and initiated personnel actions, such as hires, promotions, transfers, discharges, and disciplinary measures
Claims Adjuster
Progressive Insurance
06.2018 - 07.2020
- Negotiated claim settlements with third parties to obtain agreed price for damages
- Evaluated claims and performed investigations to accurately assess damages and liabilities
- Corresponded with clients, claimants, and providers to finalize and close claims
- Monitored claims handling by leveraging calendar management system, completing timely follow up with all parties
- Evaluated degree of liability exposure through investigation tactics
- Recorded all communication and claims activities in claims management database
- Utilized various computer software programs and database to complete claims analysis
- Handled difficult conversations professionally while maintaining composure during high-stress situations
- Analyzed, evaluated, and processed insurance claims to determine coverage, liability, and damages in accordance with policy terms and state regulations
Customer Service Representative
Culligan International
08.2008 - 05.2018
- Investigated disputed accounts to identify root cause of delinquency or incorrect billing amounts
- Adapted quickly to changing business needs while maintaining compliance with applicable laws and regulations
- Maintained accurate records of customer interactions, complaints, comments, and action taken
- Demonstrated strong communication, interpersonal, organizational, and problem – solving skills in a fast – paced environment
- Provided excellent customer service by responding promptly to inquiries and request for assistance
- Monitored customer service team performance metrics, identifying areas for improvement and providing feedback
- Trained new customer service staff on company policies, procedures, and software systems
- Coordinated with other departments to ensure customers received accurate information about products or services
Education
High School Diploma -
William Howard Taft H.S
Chicago, ILComputer Science -
Robert Morris University
Chicago, ILSkills
- Issue Reporting
- Strong Verbal and Written Skills
- Quality Control
- Team Leadership
- Team Motivation
- Order Fulfillment Expertise
- Logistics Coordination
- Staff Training
References
Available upon request.
Timeline
Shipping/Receiving Clerk
HCI
01.2024 - 08.2024
CNC Machine Operator
Lenova
03.2023 - 09.2023
Truck Driver/Owner Operator
Ground Service Freight LLC
01.2021 - 03.2022
Claims Adjuster
Progressive Insurance
06.2018 - 07.2020
Customer Service Representative
Culligan International
08.2008 - 05.2018
High School Diploma -
William Howard Taft H.S
Computer Science -
Robert Morris University
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