Michael Buffan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver
Pizza Hut
02.2020 - Current
- Complete on-time deliveries by choosing best and most efficient routes.
- Deliverer packages to customer doorsteps and business offices.
- Maintain upbeat, positive attitude in busy, customer-focused environment.
- Complete rush deliveries on tight timetables to satisfy customer needs.
- Operate vehicle safely in highly congested areas with no traffic violations.
- Work scheduled hours as required and took on available shifts during holidays and busy periods.
- Answer common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Assist with miscellaneous tasks during downtime for max productivity.
Shift Manager
Pizza Hut
02.2020 - Current
- Train and mentor new employees to maximize team performance.
- Keep employees operating productively and working on task to meet business and customer needs.
- Supervise employees and oversaw quality compliance with company standards for food and services.
- Excell in every store position and regularly backed up front-line staff.
- Exercise composure under pressure and in escalated customer service scenarios.
- Oversee inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Review documentation such as invoices and shipping paperwork for accuracy and compliance.
Executive Support Specialist
Disability Determination Services
09.2014 - Current
- Used time management skills to completer daily workload.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Stocker Associate
Target, Spokane Valley
04.2014 - 10.2014
- Quickly, and accurately, unload merchandise onto the sales floor in the appropriate sections and assist customers questions and locating products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Performed inventory control, such as counting, and stocking merchandise.
Phone Technician
West Corp, AT&T
10.2013 - 05.2014
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Education
AA - Software Development
Spokane Community College
Spokane06.2010
AA - Computer and Electronic Engineering
ITT Technical College
06.2003
Skills
- Performance Motivation
- Customer Interaction
- Interpersonal Skills
- Documentation
- Organize Files
- HIPAA Guidelines
- Team Management
- Managing Operations and Efficiency
Certification
10/2019 – 10/2024: CAPM, Certified Assistant Program Manager thru PMI.org. 09/2012 – 06/2013: Business and Entrepreneurial Management thru SCC.
Timeline
Delivery Driver
Pizza Hut
02.2020 - Current
Shift Manager
Pizza Hut
02.2020 - Current
Executive Support Specialist
Disability Determination Services
09.2014 - Current
Stocker Associate
Target, Spokane Valley
04.2014 - 10.2014
Phone Technician
West Corp, AT&T
10.2013 - 05.2014
AA - Software Development
Spokane Community College
AA - Computer and Electronic Engineering
ITT Technical College