Michael Buford
Sr. Software Quality Engineer
Atlanta,GA
Summary
Resourceful Software Quality Assurance Engineer with 10 years handling complete review process. Expertly assists IT design, testing and maintenance to preserve application effectiveness. Offers detailed patch assessment and script automation to handle service delivery in rigorous always-on environments. Actively resolves technical complications during application QA testing.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Lead Software Quality Engineer
Fiserv
Atlanta, GA
01.2020 - Current
- Operated under Agile and Scrum frameworks to complete releases every 2 week and well-organized sprints.
- Reduced overall testing hours 47% by writing and optimizing automation test scripts in Fitnesse.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Developed and executed QA test cases, scripts and procedures for automated software maintenance.
- Designed, executed and maintained automated test scripts for in-project deployment.
- Identified and tracked defects with JIRA and supported developers in resolving problems by completing additional tests.
Senior Software Quality Engineer
Turner Broadcasting
Atlanta, GA
01.2019 - 12.2019
- Actively participate in all Agile Ceremonies including Sprint Planning, Daily Standup, Sprint Review, Sprint Retrospective and Product Backlog Refinement Meetings.
- Lead a small team in a multinational environment.
- Responsible for all aspects of the QA cycle for assigned projects.
- Actively conduct triage meetings to analyze test results, identify and track defects in JIRA and work with development for defect resolution.
- Ensuring the Acceptance Criteria is met for each product increment at the end of iteration.
- Write SQL queries to access data from different database tables and used for data verification and NOSQL to get the data from the documents using MongoDB.
- Execute API/Web Services Testing using Postman tool.
- Utilized Agile software development methods to increase team efficiency by 28%.
Senior Software Quality Engineer
Worldpay US
Atlanta, GA
01.2017 - 01.2018
- Successfully adapted SQA processes to compensate for reduced QA staffing by effective prioritization of tasks and involvement of non-QA resources.
- Executed manual and automated test scripts to perform functional, integration and system testing.
- Provided training and documentations on how to execute test cases and troubleshoot known issues.
- Reviewed software documentation to ensure technical accuracy, compliance, completeness and risk reduction.
- Documented, maintained and monitored software problem reports and provided project metrics for software product defects and test progress.
- Created core test templates and documentation that reduced configuration time and duplication by over 35%.
- Developed and executed QA test cases, scripts and procedures for automated software maintenance.
Lead Software Quality Engineer II
NCR
Alpharetta, GA
01.2014 - 11.2017
- Promoted to team lead within six months of hiring on the basis of subject matter expertise, attention to detail and demonstrated initiative.
- This role required me to develop, execute, track and report results of manual and automated test case scripts for assigned EPS (Electronic Payment Systems) and Point-of-Sale (POS) projects in the US Petroleum and Convenience Retail industry.
- Saved 20% of testing budget by automating Regression/Functional tests using Selenium WebDriver & Java.
- Responsible for traveling to client sites for training external clients on software architecture and best practices within the solution for both deployment and field support purposes.
- Responsible for leading test projects from start to finish while designing test cases, tracking all defects and work items through TFS, JIRA, and Confluence and providing status reports to project management and managing resources.
- Draft time estimates and work plans based on requirements to achieve the goals for the entire test effort for assigned projects while identifying and communicating potential bottlenecks in project completion.
Lead Systems and Software Support Analyst III
NCR
Alpharetta, GA
01.2012 - 01.2014
- As Lead traveled to Client Sites to train external teams on new products and releases.
- Create, track, monitor, and document client escalations for performance related issues our clients experience.
- Identify, analyze, troubleshoot, and formulate solutions to problems our clients report while using our software solution.
- Troubleshoot SQL database issues (Executed queries, operators, stored procedures, joint tables, and other SQL functions on a regular basis).
- Work with Development and Quality Assurance Teams to assist with gathering and interpreting data, diagnosing problems and recommending improvements.
Education
Bachelor of Science - Technical Management
Devry University
Atlanta, GA 01.2009 - 07.2012
BBA - Computer Information Systems
Western Michigan University
Kalamazoo, MI 08.2004 - 01.2008
Skills
Java (Eclipse)
Content, Version & Issue Tracking: JIRA, Confluence, TFS, Git, GitHub, TestRail, HP ALM, and BugzillaTest and Automation Tools: Selenium Webriver, Fitnesse, Postman, and JMeter
Frameworks: TestNG and JUNITDatabase: NoSQL - MongoDB / SQL - MySQL, Oracle and Microsoft SQL Server
Automation knowledge
Agile Software Development
Problem Solving
Attention to Detail
Manual test case preparation
Timeline
Lead Software Quality Engineer
Fiserv
01.2020 - Current
Senior Software Quality Engineer
Turner Broadcasting
01.2019 - 12.2019
Senior Software Quality Engineer
Worldpay US
01.2017 - 01.2018
Lead Software Quality Engineer II
NCR
01.2014 - 11.2017
Lead Systems and Software Support Analyst III
NCR
01.2012 - 01.2014
Bachelor of Science - Technical Management
Devry University
01.2009 - 07.2012
BBA - Computer Information Systems
Western Michigan University
08.2004 - 01.2008