High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant/Front Of House Manager
Drunken Fish - Central West End
St. Louis, MO
06.2016 - Current
Scheduled and directed staff in daily work assignments to maximize productivity
Conducted daily pre-shift and weekly management meetings to ensure efficiency.
Optimized profits by controlling food, beverage, and labor costs on a daily basis.
Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met.
Efficiently resolve problems or concerns to the satisfaction of all involved parties.
Built sales forecasts and schedules to reflect desired productivity targets.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Lead Line Cook
Mattingly's Sports Bar & Grill
Saint Charles, MO
06.2015 - 06.2016
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
Led shifts while personally preparing food items and executing requests based on required specifications.
Regularly interacted with guests to obtain feedback on product quality and service levels.
Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
Insurance Sales
Various sales positions
St Louis
02.2013 - 06.2015
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Wrote sales slips and sales contracts.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
District Manager
Mrs. Fields
St. Louis, MO
02.2008 - 06.2013
Increased profits by 9% by spearheading outside sales program which entailed visiting schools and businesses to offer discounted cookie cakes to celebrate birthdays and special events
Prepared program operating budgets, budget reports and other financial performance reports.
Developed metrics and measured success in order to further penetrate the marketplace.
Exceeded sales goals by at least 5% for 7 quarters in a row.
Drafted the budget for 4 different locations and monitored expenditures.
Reduced and controlled company expenses by implementing weekly and daily inventories as well as charting all waste within the stores.
Education
High School Diploma - undefined
Quincy High School
1985
Skills
Budgeting and finance
Vendor sourcing and negotiations
Customer relations
Quality control
Inventory control
Recruitment and talent development
Personnel management
New product introductions
Multi-site operations expert
Customer-oriented
Talented multi-tasker
Results-oriented
Certification
Attended Servant Leadership Course through Starbucks Coffee Company