Michael Bunn

• Ensure staff at all levels is properly trained to perform the duties through efficient use of resources, products, and equipment; hold individuals accountable for meeting or failing to meet goals and maintain standards
• Manages 5,000 to 17,000 contract hours.
• Schedules security staff in alignment with client requirements.
• Trains, mentors, and supports uniformed security officers.
• Acts as a liaison with clients, ensuring effective communication about operations.
• Delivers exceptional customer service.
• Efficiently manages personnel and costs while ensuring compliance with contract terms.
• Drafts and updates security post orders.
• Promotes operational accountability.
• Maintain and update records for new hires, terminations, salary adjustments, and benefits enrollment.

• Oversee daily operations at project sites, ensuring teams remain on schedule and tasks are completed efficiently.
• Lead and motivate field personnel through regular meetings to communicate expectations, address concerns, and provide constructive feedback.
• Managed 2,000 hours of work per week within the Citibank portfolio.
• Collaborate closely with Operations, Imports, and Exports to identify and resolve errors promptly to implement necessary corrections.
• Ensure accurate and timely payroll processing for all employees using WinTeam.
• Address payroll inquiries and resolve discrepancies quickly, working with HR and finance departments as necessary.
• Clearly communicate payroll policies and procedures to employees, ensuring understanding of compensation, deductions, and benefits.

Lenel OnGuard Alarm Monitor Operator | Site Logistics Coordination Command Center

• Conducted daily performance checks of CCTV cameras across the WTC Campus using Microsoft Excel and CCTV software, including Verint, Videos, and Avigilon.
• Managed data entry, responded to calls and emails, and monitored restricted areas of the WTC Campus and Planned Parenthood using Lenel and Ccure 800/9000 OnGuard software.
• Served on the Security Response Team during access control violations and breaches (alarm monitoring). Notified and updated management on campus incidents, assisted the Port Authority Police Department with video investigations, and released footage upon completion of a Data Release Form.

LTS Responsibilities:

• Conducting a roll call of officers to check attendance and relay important information regarding site procedures.
• Verifying that officers have the appropriate credentials and uniforms for the site.
• Coordinating meal relief schedules for officers on duty.
• Scheduling Supervisor: Developed schedules for both full-time and part-time employees.
• Reviewed and processed time-off requests.
• Regularly maintained and updated schedules on a weekly basis.

• Inspected all vehicles entering sterile areas of the airport.
• Conducted thorough searches of vehicles accessing the runways.
• Served as Fence Lead: performed vehicle patrols along the entire fence line in my sector, reporting any damage or necessary adjustments.
• Patrolled the parking lot to monitor for suspicious activities and report them to local authorities as needed.
• Monitored and responded to alarm activations.