Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Burbo

Kenmore,WA

Summary

Driven and experienced rockstar Sr. PM/Producer/OPs with a focus on managing all aspects of software/operations development, from concept to finished products. Strong strategic vision and tactical skills to achieve goals. Proven ability to manage production milestones, timelines, and budgets. Facilitating effective communication between all levels of the business. Tech-savvy professional with advanced training and experience in customer service. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.

Overview

18
18
years of professional experience

Work History

Head of Trust & Safety/Sr. Producer/Agile SCRUM Leader

PixelBerry Studios (closed/sold)
Mountain View, CA
07.2021 - 06.2024
  • Lead the biz/dev teams to productize the scope and feature set.
  • Coordinate requirements from stakeholders, leadership, Project Leads, Creative Director, Finance, and Legal teams.
  • Drive feasibility and prioritization of feature requirements.
  • Lead Production/DevOps teams in the form of detailed product and business requirements documents and Agile and waterfall.
  • Design and build the operations strategy for economy feature sets and production.
  • Used Agile and waterfall methodologies to drive the product backlog. (Jira/Confluence)
  • Create and drive strategy for Data and Development teams' KPIs.
  • Built basic economic framework and performance testing via A/B.
  • Drive StoryLoom Trust and Safety framework in coordination with Legal and BizOps.
  • Mitigate risk and facilitate ease of sale/acquisition of all UGC content and IP.

Product/Program Manger Games and Entertainment

T-Mobile
Bellevue, WA
04.2016 - 07.2021
  • Drive and define T-Mobile's entertainment technology and commercial strategy.
  • Manage, maintain, and expand the Binge On, Music Freedom, and T-Mobile TV offerings.
  • Managed 85+ additional 3rd party products and services (T-Mobile, Sprint merger).
  • Partner Relationship Manager – build relationships, onboard, and work with new content providers and third-party vendors.
  • Design/build entertainment subscription service roadmap (Integrated content portal for accessing aggregated content Patent#: US20220247734A1 Issued: Patent Pending)
  • Primary liaison for all subscription product operations and issues management (internal and external).
  • Work with Engineering and Product Realization to vet and test all technical aspects of service offerings. (Optimizing content streaming Patent#: US11539769B2 Issued: 2022-12-27)
  • Design and built a Managed Provider database service. (Common ordering interface portal for obtaining third-party services and content Patent# US20210158431A1 Issued: 2021-05-27)
  • Work with PR/Comm to acquire external/internal, all GTM press material.
  • Coordinate with Marketing for GTM activities and customer-facing information.
  • Work with Legal on all controversies and partner communication material.

Program Release Manager Windows 10 Store (Consultant)

Mactus
Redmond, WA
04.2015 - 04.2016
  • Define, rate and prioritize large volumes of mobile apps and games before publication.
  • Assess the merchandising potential of apps and games as measured against a set of criteria for publication.
  • Liaise with existing and new developers for certification, review, and publication.
  • SME on app assessment approval/rejection criteria.
  • Project manager on the creation and update of application assessment and reporting tools. (SQL query creation and modification).

Product Development (Consultant)

Physio Control
Redmond, WA
09.2014 - 04.2015
  • Define and design end user requirements for LIFENET System software
  • Work with developers to define the functionality of applications for both new products or components as well as updates to existing products
  • Define, conduct, and analyze Usability Studies for product effectiveness
  • Software development through the full SDLC life cycle using Agile methodology to produce professional products

Program Manager Xbox One Beta Releases (Consultant)

Covestic
Redmond, WA
01.2014 - 09.2014
  • Managed external users' registration application in Xbox Forums.
  • Managed client stakeholders to provide BI reports on improvements and input from the user community.
  • Use/create SQL to data mine Bi from user community feedback tool.
  • Forum moderation and contributor on Xbox.com and Xbox Support Beta/Preview.
  • Documentation of any specific forum processes that are unique to the Xbox One

Sr. Program Manager

BDA (MOGA Controller) (Product Line Canceled)
Bothell, WA
09.2013 - 12.2013
  • Primary contact for external AAA to Indie mobile developers implementing the MOGA SDK.
  • Partnership manager for established studios.
  • Help acquire assets and execute promotional campaigns, highlighting mobile partner content for web store.
  • Design and build an SQL content/contacts database.

Sr. Program Manager/DBA

HCITS
Bothell, WA
11.2012 - 05.2013
  • Responsible for the development and implementation of Electronic Medical Records. (EPIC)
  • Project manager between clients, eng, line management.
  • Develops detailed work plans, schedules, project estimates, resource plans, budgets, and status reports.

Producer/Program Manager (Consultant)

Turn 10 Studios
Redmond, WA
05.2012 - 10.2012
  • Responsible for the creation of the primary project schedule and deliverables.
  • Facilitate production tasking between the local and offshore (Vietnam and India) teams on all deliverables.
  • Identification and mitigation of risks in advance of production.

Senior Product Operations Manager (Contract)

T-Mobile
Bellevue, WA
05.2011 - 05.2012
  • Manage compliance reporting and management for active capital projects.
  • Lead the cross-functional identification, investigation, and resolution of technical issues.
  • Perform in-depth analysis of device/network data.
  • Manage pilots and new product trials.

Sr Exec Producer, Australian Studios

WMS Gaming
Sydney, Australia
11.2010 - 05.2011
  • Manage all aspects of the game development process, from concept to finished products.
  • Introduced the Agile and PMO process into the studio.
  • Produced 12 casino games (2 premium) along with supporting applications and distributed in 7 countries.

Producer

Warner Bros. Games Seattle
Kirkland, WA
11.2007 - 11.2010
  • Management/scheduling of game content teams.
  • Mitigate risk and 'feature creep' of the production cycle.
  • Use Agile development practices responsible for the Jira, GreenHopper tasking, and bug database.
  • 4 AAA titles: Condemned 2, Fear 2 + DLC, LOTR WITN, Mortal Kombat.

Program Manager/Operations Manager Xbox

Siemens IT Solutions
Redmond, WA
09.2006 - 09.2007
  • Directed vendor operations for Xbox Live under Siemens
  • Supervise and conduct talent acquisition activities.
  • Run QBR meetings and process out-of-cycle increases.

Education

Certificate - Computer Science

Sydney TAFE
Sydney, Australia

MCSE, MCSA, A+, ITIL, SIX SIGMA (Yellow) -

.

AGILE Development Product Owner -

Skills

  • Project Development
  • Business Development
  • Compliance Monitoring
  • Workflow Optimization
  • Contract Management
  • Data Analysis
  • Cost Management
  • Program Administration

References

  • Ken Tatswaki Ryu, former manager, (425) 707-7374, tatsuaki@gmail.com
  • Dan Thibadeau, former manager, (253) 653-0608, dant@lith.com
  • Javier Rodriguez, former colleague, (425) 442-7362, javioman@gmail.com
  • Ari Scheller, former colleague, scheller.ari@gmail.com

Timeline

Head of Trust & Safety/Sr. Producer/Agile SCRUM Leader

PixelBerry Studios (closed/sold)
07.2021 - 06.2024

Product/Program Manger Games and Entertainment

T-Mobile
04.2016 - 07.2021

Program Release Manager Windows 10 Store (Consultant)

Mactus
04.2015 - 04.2016

Product Development (Consultant)

Physio Control
09.2014 - 04.2015

Program Manager Xbox One Beta Releases (Consultant)

Covestic
01.2014 - 09.2014

Sr. Program Manager

BDA (MOGA Controller) (Product Line Canceled)
09.2013 - 12.2013

Sr. Program Manager/DBA

HCITS
11.2012 - 05.2013

Producer/Program Manager (Consultant)

Turn 10 Studios
05.2012 - 10.2012

Senior Product Operations Manager (Contract)

T-Mobile
05.2011 - 05.2012

Sr Exec Producer, Australian Studios

WMS Gaming
11.2010 - 05.2011

Producer

Warner Bros. Games Seattle
11.2007 - 11.2010

Program Manager/Operations Manager Xbox

Siemens IT Solutions
09.2006 - 09.2007

Certificate - Computer Science

Sydney TAFE

MCSE, MCSA, A+, ITIL, SIX SIGMA (Yellow) -

.

AGILE Development Product Owner -

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Michael Burbo