Michael Burch
Ridgecrest,CA
Summary
Dynamic professional with extensive experience at Pro Plumbing and Construction, excelling in heavy lifting and problem-solving. Proven ability to lead teams and enhance safety procedures, ensuring timely project completion. Recognized for meticulous attention to detail and effective collaboration, driving successful outcomes in high-pressure environments.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
7
7
years of professional experience
Work History
General Laborer
Pro Plumbing and Construction
06.2022 - 03.2025
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Specialization in flooring and tile
- full house remodels
- Completed tasks efficiently for timely project completion within set deadlines.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
Associate Director
The Refuge
01.2021 - 03.2025
- Led teams of up to 20 personnel, supervising daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
Maintenance Technician
Ridgecrest Vineyard Church
01.2021 - 08.2024
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Installed new locks, door handles, and door closers.
Bartender
Ales Crab House
10.2020 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Caseys Restaurant and Bar
05.2020 - 12.2020
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Gaming Associate
Knighted Ventures
01.2019 - 12.2019
- Engaged in continuous self-improvement through ongoing education and training opportunities provided by the casino, resulting in increased knowledge and skill within the gaming industry.
- Managed player disputes with diplomacy and tact, resolving issues quickly while maintaining composure under pressure.
- Collaborated with surveillance teams to identify potential cheating or collusion among players at gaming tables.
- Assisted guests with questions about game rules or strategies—ensuring an enjoyable experience for novice gamers while maintaining a competitive environment for seasoned players.
Fish Processor
Leader Creek Fisheries
05.2019 - 09.2019
- Improved product quality with meticulous attention to detail in the deboning, skinning, and filleting processes.
- Adapted quickly to various roles within the processing facility based on staffing needs or changes in production demands.
- Removed frozen fish from pans to bag, labeled and stacked in shipment freezer holds.
- Operated freezer systems for fish freezing to prevent bacteria growth and prepare for shipments via truck, plane or boat.
Technical Support Representative
Conduent Inc.
05.2018 - 01.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Specialized in apple products
Education
High School Diploma -
Hanford High School
Hanford, CA06-2006
Skills
- Heavy lifting
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Safety procedures
- Organization
- fully trained in power tools
- Equipment operation
- Debris and trash removal
- Managment experience
- food and beverage experience
Timeline
General Laborer
Pro Plumbing and Construction
06.2022 - 03.2025
Associate Director
The Refuge
01.2021 - 03.2025
Maintenance Technician
Ridgecrest Vineyard Church
01.2021 - 08.2024
Bartender
Ales Crab House
10.2020 - 01.2021
Bartender
Caseys Restaurant and Bar
05.2020 - 12.2020
Fish Processor
Leader Creek Fisheries
05.2019 - 09.2019
Gaming Associate
Knighted Ventures
01.2019 - 12.2019
Technical Support Representative
Conduent Inc.
05.2018 - 01.2019
High School Diploma -
Hanford High School
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