Michael Burgess
Johnston,RI
Summary
Problem-solving Residential Program Manager committed to facilitating a healthy, supportive environment for individuals. Pleasant leader with attention to detail and the determination to seek out opportunities that promote positive outcomes for residents. Ready for a new position that involves collaborating with talented teams of people.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Residential Program Manager
Saint Mary's Home for Children
North Providence, RI
06.2017 - Current
- Developed and maintained relationships with community partners to ensure successful program delivery.
- Assessed individual client needs and developed plans to address those needs.
- Ensured compliance with all applicable laws, regulations and policies related to residential programming.
- Collaborated with other departments to ensure a comprehensive approach to client care was taken when necessary.
- Conducted regular meetings with staff members to review program performance, discuss challenges and develop solutions.
- Advised staff on best practices in providing effective services for clients.
- Tracked program data such as attendance, outcomes., for reporting purposes.
- Supervised staff in the execution of daily tasks related to the residential program.
- Provided crisis intervention services when needed.
- Implemented strategies for ensuring safety of clients while participating in programming activities.
- Conducted regular rounds to keep residents and areas safe and secure.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Administered, coordinated or recommended disciplinary and corrective actions.
Third Shift Supervisor
Sodexho Marriott
Worcester, MA
04.2009 - 05.2014
- Directed staff to ensure compliance with all safety regulations and procedures.
- Assigned tasks to team members, monitored progress, and provided feedback.
- Conducted regular audits of processes and procedures to identify areas for improvement.
- Monitored employee performance and attendance records.
- Ensured shift operations ran smoothly by troubleshooting any problems that arose.
- Investigated customer complaints and took corrective action as needed.
- Created reports summarizing shift activities for management review.
- Collaborated with cross-functional teams to develop best practices for process optimization.
- Responded promptly to emergency situations during the night shift hours.
- Conducted monthly meetings with team members to discuss goals and objectives.
- Trained employees in proper work procedures and performance strategies to optimize operations.
- Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Assessed operations and adjusted scheduling to maximize productivity.
Custodial Manager
University of North Hospitals
Chapel Hill, NC
05.1997 - 01.2000
- Managed custodial staff, ensuring that all tasks were completed in a timely and efficient manner.
- Provided direction and guidance to custodial staff on daily assignments and special projects.
- Conducted regular inspections of the premises to ensure cleanliness standards were being met.
- Developed effective cleaning schedules for each area of the facility, ensuring proper coverage at all times.
- Ensured compliance with safety regulations and implemented corrective measures when necessary.
- Ordered supplies for the custodial department as needed, staying within budget constraints.
- Maintained records of attendance, performance reviews, payroll information and other relevant data related to the custodial staff.
- Supervised ongoing janitorial activities such as floor care, carpet cleaning, window washing and trash removal services.
Education
BBA -
Revans University
Boulder, CO05.2006
Skills
- Regulations and Compliance
- Written and Verbal Communication
- Site Inspections
- Positive Rapport
Certification
- TCI instructor ( Therapeutic Crisis Instructor)
Timeline
Residential Program Manager
Saint Mary's Home for Children
06.2017 - Current
Third Shift Supervisor
Sodexho Marriott
04.2009 - 05.2014
Custodial Manager
University of North Hospitals
05.1997 - 01.2000
BBA -
Revans University
- TCI instructor ( Therapeutic Crisis Instructor)
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