Michael Burke
Mandeville,LA
Summary
Driven business student with practical experience in security and utility services. Expertise in risk management, incident reporting, and promoting a secure environment, combined with the analytical skills developed through business studies, supports a commitment to excellence in operations and customer service.
Overview
5
5
years of professional experience
Work History
Security Officer
Jefferson University
02.2024 - Current
- Maintain the safety and security of university and hospital personnel, patients, students, visitors, and Jefferson property.
- Investigate accidents, incidents, and suspicious activity and prepare detailed reports documenting findings.
- Conduct routine patrols and maintain accurate daily patrol logs for submission to supervisors.
- Support a safe environment through strong observation, quick response, and professional communication.
- Proposed solutions that improved operational effectiveness and team collaboration.
- Collaborated with diverse coworkers to achieve objectives and resolve product and service-related challenges.
Executive Protection Agent
Crisis 24
01.2023 - 01.2024
- Established reassuring security presence for executives, staff, and visitors while ensuring high-quality customer service.
- Maintained secure environments by monitoring risks and responding effectively to incidents.
- Demonstrated professionalism and discretion in high-responsibility settings.
- Produced detailed incident reports and communicated security concerns promptly to leadership.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Utility Line Service Worker
Utility Line Services
02.2022 - 01.2023
- Identified critical utility lines to diagnose and resolve service issues efficiently.
- Coordinated repair projects with team members and supervisors to maintain project timelines.
- Operated tools and equipment to support utility line installation and maintenance tasks.
- Collaborated with team members to complete daily service requests efficiently.
- Followed safety protocols while performing tasks in diverse weather conditions.
- Inspected completed projects to ensure compliance with specifications and corrected identified deficiencies.
- Led inspection teams to identify and resolve incomplete or defective work, ensuring project compliance.
Education
Bachelor of Science - Business Administration
Thomas Jefferson University
Philadelphia, PA08-2026
Skills
- Risk management
- Issue resolution
- Critical thinking
- Attention to detail
- Customer support
- Communication
- Time management
- Teamwork
- Team development
- Business analysis
- Business assessment
- Data interpretation
- Word and Excel
- Databases
- Marketing initiatives
- Marketing strategy
Timeline
Security Officer
Jefferson University
02.2024 - Current
Executive Protection Agent
Crisis 24
01.2023 - 01.2024
Utility Line Service Worker
Utility Line Services
02.2022 - 01.2023
Bachelor of Science - Business Administration
Thomas Jefferson University