Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Burke

Portland,OR

Summary

Experienced data reporting professional with strong Power BI, SQL, and Excel VBA skills. Known for automating reports, supporting ad-hoc requests, and maintaining accurate records for business operations.

Overview

23
23
years of professional experience

Work History

Senior Application Assistant

Wells Fargo
Chandler, Arizona
04.2018 - 05.2026
  • Maintained and updated Power BI dashboards.
  • Supported ad-hoc SQL query requests.
  • Created automated Excel reports with VBA to extract data from multiple data sources.
  • Organized records, files, and confidential documents following Wells Fargo procedures.

Dialer Administrator

Wells Fargo
Hillsboro, OR
03.2013 - 04.2018
  • Managed outbound dialer campaigns for Wells Fargo collections teams.
  • Monitored call queues and adjusted dialing strategies.
  • Resolved dialer issues with technology and operations staff.
  • Created detailed reports regarding call volumes, response rates, and other pertinent data.

Collections Agent

Wells Fargo
Hillsboro, OR
11.2003 - 04.2013
  • Contacted Wells Fargo customers regarding past-due account balances
  • Negotiated repayment arrangements with delinquent account holders
  • Reviewed account histories and payment activity in collection systems
  • Managed probate case files for court administration and estate processing.
  • Supported daily office operations across reception, filing, and correspondence duties.
  • Prepared documents, reports, and packets using Microsoft Office applications.

Education

Some College (No Degree) -

Portland State University
Portland, OR

Skills

  • Power BI dashboards
  • SQL querying
  • Excel VBA
  • Data reporting
  • Records management
  • User training
  • Issue diagnosis and resolution
  • Troubleshooting and diagnostics
  • Hardware and network troubleshooting
  • Windows administration
  • Software installation

Timeline

Senior Application Assistant

Wells Fargo
04.2018 - 05.2026

Dialer Administrator

Wells Fargo
03.2013 - 04.2018

Collections Agent

Wells Fargo
11.2003 - 04.2013

Some College (No Degree) -

Portland State University
Michael Burke