Summary
Overview
Work History
Education
Skills
Timeline
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Michael Burkhart

Lawrence,MA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

General Manager

Restaurant Technologies Inc.
06.2022 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Service Manager

Restaurant Technologies Inc.
04.2018 - 06.2021
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.

Education

Trade School - Plumbing/Hvac

Greater Lawrence Technical School
Andover, MA
06.1997

Skills

  • Schedule Management
  • Customer Retention
  • Vendor Sourcing
  • Customer Relationship Management
  • Expense Control
  • Loss Prevention
  • Quality Management
  • Project Management
  • P&L Management
  • Distribution Management
  • Business Development
  • Workflow Planning
  • Supply Chain Management
  • Operations Oversight
  • Staff Supervision
  • Budget Coordination
  • Budget Allocation
  • Performance Analysis
  • Total Quality Management
  • Labor Cost Controls
  • Effective Leader
  • Risk Management
  • Leadership and Team Building
  • Recruitment
  • Staff Management
  • Staffing
  • Troubleshooting Expertise
  • Training and Coaching
  • Staff Training
  • Budget Analysis
  • Time Management
  • Operations Management

Timeline

General Manager

Restaurant Technologies Inc.
06.2022 - Current

Service Manager

Restaurant Technologies Inc.
04.2018 - 06.2021

Trade School - Plumbing/Hvac

Greater Lawrence Technical School

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