Michael Burns
Dover,NH
Summary
I am a highly motivated sales professional with extensive sales and customer service experience, both in person and over the phone.
Overview
31
31
years of professional experience
Work History
Sales Associate
Sleep Number
12.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Outside Admissions Representative
NETTTS
10.2021 - 04.2022
- Conducted interviews with prospective students, at their homes or on campus, to assess eligibility.
- Explained admissions procedures and courses offered to potential students.
- Supported students through admissions process by answering questions and assisting with forms.
Inside Sales Representative
Aviva Labs
04.2015 - 08.2021
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Used Salesforce CRM to maintain detailed contact logs and account records.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Emphasized product features based on analysis of customers' needs.
Sales
Huggard & Ewing
04.2012 - 08.2014
Sales
Gary Rome Hyundai
08.2007 - 12.2010
Sales
The M.J. Sullivan Automotive Corner
02.2003 - 05.2005
Sales
Tarbox Pontiac / Jeep
06.2002 - 02.2003
Sales
The M.J. Sullivan Automotive Corner
07.2000 - 05.2002
Sales
VW of North Attleboro
10.1999 - 07.2000
Photo Technician / Photographer
Trader Publishing / Auto Trader Magazines
10.1993 - 10.1999
Education
Photography / Business
Rhode Island School of Photography
Providence05.1993
Skills
- Negotiation Skills
- Customer Needs Assessment
- Top-rated Customer Satisfaction
- ADP CRM
- Indigo CRM
- Salesforce CRM
- Converting incoming sales calls and emails into appointments
- Educating and exciting prospects
- Converting appointments into sales
- Automotive Dealership Website Inventory Maintenance,through Carsforsalecom
Timeline
Sales Associate
Sleep Number
12.2023 - Current
Outside Admissions Representative
NETTTS
10.2021 - 04.2022
Inside Sales Representative
Aviva Labs
04.2015 - 08.2021
Sales
Huggard & Ewing
04.2012 - 08.2014
Sales
Gary Rome Hyundai
08.2007 - 12.2010
Sales
The M.J. Sullivan Automotive Corner
02.2003 - 05.2005
Sales
Tarbox Pontiac / Jeep
06.2002 - 02.2003
Sales
The M.J. Sullivan Automotive Corner
07.2000 - 05.2002
Sales
VW of North Attleboro
10.1999 - 07.2000
Photo Technician / Photographer
Trader Publishing / Auto Trader Magazines
10.1993 - 10.1999
Photography / Business
Rhode Island School of Photography