Michael Burns
21 Heights Lane
Summary
Accomplished retail management professional with a proven track record in customer relationship management and expense control. Consistently meets district metrics while enhancing team performance through targeted coaching and development strategies. Expertise in driving sales growth and operational efficiency. Strong ability to foster positive customer experiences and build high-performing teams.
Overview
12
12
years of professional experience
Work History
District Manager
Tractor Supply Company
04.2023 - Current
- Teach, Train, Coach, and Develop Store Managers in their roles and responsibilities to drive Sales, Profit, Team Culture, and Development of their teams.
- Overseeing a store count of 13 stores and 200+ employees.
- Finished as a $89m market in 2024.
- Drive Sales and Profits: Challenging Store Teams to drive top line sales, margin, and deliver district metrics.
- Partner with SSC and Store Managers to develop solutions for business related issues and opportunities.
- Verify the execution of merchandising initiatives.
- Ensure effective expense control, labor spend, and Profit/Loss management.
- Protect company assets and help stores reduce shrink by adhering to loss prevention standards.
- Build the team: Recruit and hire Store Managers. Support store level hiring/staffing decisions and retention.
- Verify and participate in training, development, and coaching.
- Build and maintain an effective succession plan for the district.
- Write and deliver Store Manager performance reviews and counseling. Also, provide input on performance reviews for store team members. Maintain a safe and productive work environment.
- Lead execution of company standards: Evaluate and grade store presentation standards and processes.
- Protect the brand-identify building maintenance issues, both structural and aesthetic including safety concerns.
- Ensure compliance to inventory management and freight movement processes.
- Validate pricing accuracy, conveyance, and promotional activities.
- Verify Loss Prevention and procedural audit compliance. Support continuous improvement activities throughout the organization.
- Goal setting and promoting customer loyalty: GURA Greet the Customer Uncover the Customers’ needs Recommend products Ask for the Sale Handle and resolve customer complaints/issue, assure customer leaves store having had a positive shopping experience.
- Analyze reporting to identify and overcome customer satisfaction opportunities. Observe and coach customer engagement.
Store Manager
Tractor Supply Company
Newark and Auburn
04.2019 - 04.2023
- Ran a 5M and 9M store.
- 2020 Region 2 Store Manager "Rookie of the Year" Award Winner"
- DM Development Program - Sent to Nashville for RVP/HR Interviews. 14 Candidates in my class. Completed 14 interviews with RVP's and HR, finishing first in my class.
- 2021-2022 Credit Program - Improved overall credit from 140 apps to 1000 apps, finishing 30th in the company for 2022.
- Protection Plans - Improved overall Protection Plan percentage from 15% to 35% from 2021-2022.
- Responsible for managing all operational and team member aspects of a specialty retail farm and ranch store.
- Primary duties included delivering a Legendary Customer Experience, driving sales and profit, building and coaching the team, and leading execution of company standards.
- Responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.
Assistant Store Manager
Tractor Supply Company
Canandaigua and Caledonia
09.2017 - 04.2019
- Responsible for proficiency in all areas of a specialty retail farm and ranch store.
- Served as the second in charge of operations to the Store Manager.
- Duties included delivering a Legendary Customer Experience, providing leadership and direction to the store team, and performing operational activities throughout the store.
- Responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.
Team Leader
Tractor Supply Company
Brockport
06.2015 - 09.2017
- Responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience.
- Responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.
Team Member
Tractor Supply Company
08.2013 - 06.2015
- Responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.
Education
Bachelor of Arts - Physical Education - Focus in Adapted PE
SUNY, Brockport
Brockport, NY04-2018
High School Diploma -
Parishville Hopkinton Central Schools
Parishville, NY06-2014
Skills
- Sales strategy and performance management
- Expense control and loss prevention
- Merchandising execution
- Customer relationship management
- Inventory management
- Team leadership and recruiting
- Effective communication skills
- Succession planning and talent development
- Conflict management and adaptability
- Time management and cultural awareness
- Managing ambiguity and driving results
- Microsoft Excel proficiency
Timeline
District Manager
Tractor Supply Company
04.2023 - Current
Store Manager
Tractor Supply Company
04.2019 - 04.2023
Assistant Store Manager
Tractor Supply Company
09.2017 - 04.2019
Team Leader
Tractor Supply Company
06.2015 - 09.2017
Team Member
Tractor Supply Company
08.2013 - 06.2015
Bachelor of Arts - Physical Education - Focus in Adapted PE
SUNY, Brockport
High School Diploma -
Parishville Hopkinton Central Schools