Summary
Overview
Work History
Skills
Timeline
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Michael Burt

Nashua,NH

Summary

Accomplished Senior Sales Development Representative with experience driving revenue growth through strategic lead generation and qualification. Adept at leveraging multiple prospecting channels including cold calling, emailing, and social media to build a robust sales pipeline. Skilled in Salesforce CRM and sales enablement tools. Consistently exceeded quarterly quotas by 25%+ through persistent follow-up and relationship-building tactics. Recognized by management for outstanding communication abilities, commitment to goal achievement and strategic account mapping & outreach programs. A motivated self-starter focused on maximizing sales opportunities.

Overview

14
14
years of professional experience

Work History

Senior Sales Development Representative

Sitecore
11.2022 - Current
  • Increased sales leads by implementing targeted outreach strategies and personalized follow-ups.
  • Consistently exceeded outreach metrics and sales goals by 25%+
  • Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
  • Expanded client base by conducting market research to identify new prospects and potential business opportunities.
  • Cultivated relationships with prospects through personalized communication and effective follow-ups.
  • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
  • Developed strategic account plans to align client goals with company objectives.
  • Cultivated strong client relationships to enhance customer satisfaction and retention.

Restaurant Manager

Burton's Grill And Bar
09.2021 - 11.2022
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.

Executive Chef

Burton's Grill And Bar
05.2021 - 09.2021
  • Oversaw all business operations for restaurant, including customer service, sales, strategic planning, policy development and inventory control.
  • Verified compliance in preparation of menu items and customer special requests.
  • Estimated food consumption and requisitioned food, selected and developed recipes, standardized production recipes for consistent quality and established presentation technique.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed menus, controlled food costs and oversaw quality, sanitation and safety processes.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.

Culinary Training Manager

Margaritas Management Group
05.2017 - 05.2021
  • Constructed and executed training programs for new and existing restaurants.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Directed training programs and development paths for hourly staff, managers and supervisors.
  • Reviewed and edited all training materials for accuracy and company policy compliance.

Restaurant Manager

Margaritas
07.2016 - 05.2021
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Organized special events in restaurant, including receptions, fund raisers and private, catered functions.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Line Cook

Margaritas
02.2011 - 07.2016
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Communicated closely with Kitchen Manager to fully understand special orders for customers, including those with food allergies and gluten intolerance.

Skills

  • Knowledgeable in Microsoft Office Suite, Salesforce, Salesloft, Qualified, LinkedIn Sales Navigator, Zoominfo, Net-Chef Systems (Crunchtime), NCR (Aloha)
  • Leadership training
  • Operational logistics planning
  • Staff & Self development plans
  • Account Mapping
  • Lead Qualification
  • CRM Tracking
  • Relationship Development
  • Objection handling

Timeline

Senior Sales Development Representative

Sitecore
11.2022 - Current

Restaurant Manager

Burton's Grill And Bar
09.2021 - 11.2022

Executive Chef

Burton's Grill And Bar
05.2021 - 09.2021

Culinary Training Manager

Margaritas Management Group
05.2017 - 05.2021

Restaurant Manager

Margaritas
07.2016 - 05.2021

Line Cook

Margaritas
02.2011 - 07.2016

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