- Weaving
- Video Game Design
- Coding and Programming
- Baking
- Reading
- Strategy Games
- 3D Printing
- Digital Art and Animation
- Creative Writing
Michael Burtner
Butler,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
9
9
years of professional experience
Work History
Special Services Department Supervisor
Home Depot
12.2023 - Current
- Trained new employees on overall company and department-specific policies and procedures.
- Managed a team of ten employees, delegated tasks, and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
Special Services Lead
Home Depot
08.2023 - 12.2023
- Ensured compliance with company policies, industry regulations, and safety standards in all aspects of special services operations.
- Delivered exceptional customer service by proactively anticipating client needs and offering targeted solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Associate
Home Depot
06.2021 - 08.2023
- Assist Customers with special orders and returns
- Maintain database of orders, deliveries, and installations
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Direct Service Provider
Community Options, Inc.
01.2018 - 06.2019
- Assist individuals with disabilities with their daily living and independence skills/personal care
- Utilize Person Centered Plans to assess an individual's needs
- Administer medications and complete appropriate documentation
- Accompany individuals to and from appointments and activities
- Foster a meaningful relationship between the individuals and their community
Sales Associate
Sheetz
04.2016 - 05.2017
- Ring up customers accurately and efficiently
- Prepare orders accurately and efficiently
- Maintain cleanliness of store
- Provide help to customers
Education
B.S. - Computer Science
Slippery Rock University
Slippery Rock, Pennsylvania12.2013
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complaint handling
- Complex Problem-solving
- POS system operation
- Refunds and exchanges
- Inventory control
- Customer complaint resolution
- Computer skills
- De-escalation techniques
Affiliations
- Mensa
Interests
Timeline
Special Services Department Supervisor
Home Depot
12.2023 - Current
Special Services Lead
Home Depot
08.2023 - 12.2023
Customer Service Associate
Home Depot
06.2021 - 08.2023
Direct Service Provider
Community Options, Inc.
01.2018 - 06.2019
Sales Associate
Sheetz
04.2016 - 05.2017
B.S. - Computer Science
Slippery Rock University
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