MICHAEL BURTON
Williamsburg,VA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 30 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
32
32
years of professional experience
4
4
Certifications
Work History
Project Manager
Aptive Resources
11.2023 - Current
- Evaluated enterprise-wide functions that govern Veterans Health Administration claim and decision review processing and provided recommended solutions to establish appropriate oversight and governance to comply with Appeals Modernization Act.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Created standardized Veterans Health Administration processes and tools for adjudicating Supplemental Claims, Higher Level Review and Notice of Disagreement evidence.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining positive work environment throughout project lifecycle.
- Communicated with key stakeholders to develop, refine and maintain processes, guidelines and interdisciplinary structures for how government should manage, prioritize and coordinate decisions and tasks.
- Supported risk management and quality assurance efforts across project.
Project Manager
TISTA Science and Technology Corporation
06.2021 - 11.2023
- Managed multiple Information Technology projects simultaneously to support thousands of VA employees applying for benefits.
- Liaison to business offices and Department of Veterans Affairs Office of Information & Technology (OI&T) organizations for support and mission needs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Responsible for investment management for Corporate Portfolio with respect to tracking and reporting of investments to the Office of Management and Budget.
- Lead contractor in partnership with Human Resources and Administration (HR&A) and OI&T Account Management Office (AMO) for IT program strategic planning and multi-year programming of HR requirements.
- Lead efforts for build-out of largest HR enterprise system in Federal Government (HR Smart) for personnel transactions of 450,000+ employees, manager self-service for 45,000+ managers, and tracking of 100,000+ clinical trainees.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Supported OI&T Executive Governance Council and Program Steering Committee whereas Strategic Road-Mapping is accomplished and agreement amongst Administrations is made regarding future IT investment.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Served as liaison between customer and Office of Information and Technology to help our customers and product teams implement customer requirements and adhere to DevSecOps framework.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Supported multiple Request for Proposals through use of Product Line Management and DevSecOps framework.
- Facilitated requirements gathering sessions with customers and build out of user stories and technical documentation for development team.
- Supported funding efforts by performing analysis on technology components and product lifecycle to align with VA technology directives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team's ability to deliver results.
- Supported transition to product management and applies lean agile, DevSecOps and SAFe techniques to manage projects in alignment with product roadmaps and identified value streams.
Joint Task Force Functional Manager
B3H Corporation
03.2020 - 06.2021
- Provided technical support and guidance to Combat Air Force Joint-Task Force (JTF) on effective employment of Air Operations/Air Force Forces assets.
- Enhanced team productivity by streamlining communication channels and implementing efficient workflows.
- Optimized project delivery timelines through effective resource allocation and cross-functional collaboration.
- Streamlined processes by implementing efficient project management methodologies, resulting in greater productivity and overall business growth.
- Led cross-functional teams for successful project completion, fostering collaboration and effective communication among team members.
- Conducted in-depth functional area research, integrating subject matter expert input into doctrinal documents, and provided expertise during tabletop exercises and field test events.
- Managed 25 JTF rotational scheduling processes; oversaw 12 JTF exercise and test support.
- Reviewed, validated, and sourced personnel to support Joint and Service exercise requirements.
- Reviewed, develops, and prepares conceptual operational plans, and proper execution of JTF/Air Operations Center (AOC)/Air Force Forces (AFFOR) process execution.
- Led engagements to solve complex design, integration and analytical problems and develops evaluation methods to assess service/joint missions, addressing processes, people, and leadership challenges.
- Advised/recommended options to manage and improve JTF/AOC/AFFOR processes, procedures, doctrine, manning levels, efficiency and effectiveness, AOC equipment capabilities and training requirements.
Senior Manager, Compliance & Training
MAXIMUS
03.2017 - 03.2020
- Defined strategy and provided oversight for all quality assurance, compliance management and training activities across three geographically separated multi-site divisions.
- Improved overall compliance by streamlining processes and implementing new policies.
- Mitigated risk exposure by conducting thorough audits and identifying areas for improvement.
- Planned/implemented and certified ISO 9001:2015 Quality Management System for 750+ employee customer service center.
- Enhanced regulatory reporting accuracy with implementation of automated systems.
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Streamlined onboarding process for new hires, accelerating their integration into company culture and work expectations.
- Designed and established benchmarks to measure impact and effectiveness of overall organization performance.
- Maintained daily communication with clients regarding assigned processes/issues/concerns and provided timely feedback to project and corporate staff.
- Directed internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.
- Primary interface with both internal and external customers on all compliance and government contractual matters.
- Developed, implemented, and authored procedures, work instructions and flow-charts for QA and QC activities and ensured compliance with contractual agreements.
- Managed budget, staffing, operational planning, and metric compliance for multiple geographically separated divisions.
- Implemented robust monitoring systems to detect potential issues and ensure prompt resolution.
- Collaborated with department leaders to identify skill gaps and develop targeted training initiatives.
- Managed team of 10 trainers, providing guidance and support to ensure consistent delivery of high-quality instruction.
- Developed custom e-learning modules for remote employees, expanding access to valuable professional development resources.
- Directed Standardized Operations and Analytics Compliance Plan, established goals and objectives to support overall project strategies.
Senior Manager, Inspector General
U.S. Air Force
02.1992 - 03.2017
- Planned, organized, and oversaw execution of 35 compliance inspections for 300 operating locations worldwide.
- Strategically measured and accounted for personnel, inspection hours, travel costs and processes to enhance organizational readiness.
- Conducted thorough investigations for improved compliance with regulations and policies.
- Enhanced inspection efficiency by streamlining processes and implementing new technologies.
- Identified future resource needs (to include facilities, equipment, and personnel), and implemented strategies to support future inspections, exercise plans and other projects.
- Led project management initiatives for team of 121 Inspectors encompassing 55 Air Force Specialties; authored Core In-House Training; organized strategic upgrade to wing inspection process.
- Interpreted/applied accepted auditing and inspection standards in accordance with Air Force Inspection System and all governing directives.
- Proactively identified and solved complex problems impacting operation management and business direction.
- Identified areas of concern by analyzing data, conducting interviews, and reviewing documentation.
- Collaborated with stakeholders to ensure transparency and effective communication throughout inspections.
- Implemented risk-based strategies for prioritizing audits, inspections, and investigative workloads.
- Sourced multiple new IG inspector hires; validated requirements with Functional Area Managers & Air Force Personnel Center for critical manpower fills.
- Achieved operational excellence by streamlining processes and implementing best practices.
Education
Bachelor of Science - Human Resources Management
Columbia Southern University
Orange Beach, AL05.2014
Associate of Applied Science - Communications And Information Management
Community College of The Air Force
Montgomery, AL03.2004
Associate of Applied Science - Instruction And Technology of Military Science
Community College of The Air Force
Montgomery, AL12.2003
Skills
- Data Analysis
- Resource Allocation
- Work flow planning
- Document Management
- Risk Management
- Logistics Management
- Compliance Monitoring
- Project Management
Related Experience
- Familiarity with Microsoft Power BI, completed Power BI Data Analyst (PL-300)
- Microsoft Office programs: Outlook, Excel, Word, and Teams
- Experienced in MS Visio, MS Project, SharePoint, Jira, Power Automate, Power Apps
- Information Technology Project Management
- Requirements Gathering & Analysis
- Project Management
- SDLC, Agile, Waterfall, SCRUM, SAFe 6.0, DevSecOps, Product Line Management
Certification
- SAFe Practitioner 6.0, Scaled Agile Inc. - 2024
- SAFe Product Owner/Product Manger 6.0, Scaled Agile Inc. - 2024
- SAFe Scrum Master 6.0, Scaled Agile Inc. - 2024
- ISO 9001-2015 Lead Auditor, Bureau Veritas - 2020
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balance401k matchPaid time offQuote
"Run when you can, walk if you have to, crawl if you must; just never give up."
Dean Karnazes
Timeline
Project Manager
Aptive Resources
11.2023 - Current
Project Manager
TISTA Science and Technology Corporation
06.2021 - 11.2023
Joint Task Force Functional Manager
B3H Corporation
03.2020 - 06.2021
Senior Manager, Compliance & Training
MAXIMUS
03.2017 - 03.2020
Senior Manager, Inspector General
U.S. Air Force
02.1992 - 03.2017
Bachelor of Science - Human Resources Management
Columbia Southern University
Associate of Applied Science - Communications And Information Management
Community College of The Air Force
Associate of Applied Science - Instruction And Technology of Military Science
Community College of The Air Force