Michael Burton
Indianapolis,Indiana
Summary
Led teams to consistently exceed sales goals while improving service quality, leveraging extensive knowledge of parts management for exceptional results.
Overview
37
37
years of professional experience
Work History
Parts Manager
Bill Estes Chevrolet
Indianapolis, IN
03.2025 - 12.2025
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Oversaw parts department operations, enhancing workflow efficiency and minimizing downtime.
- Developed training programs for staff, improving product knowledge and customer service skills.
- Coordinated with suppliers to negotiate pricing and ensure timely delivery of parts.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Parts Manager
Penske Chevrolet
Indianapolis
08.2019 - 11.2024
- Directed inventory management processes to enhance stock accuracy and reduce backorders.
- Orchestrated a team of technicians to optimize service efficiency, achieving a 15% increase in customer satisfaction scores
Assistant Parts Manager
Kahlo Chrysler Dodge Jeep Ram
Noblesville
04.2016 - 08.2019
- Managed wholesale parts sales center operations, driving sales growth and improving customer relationships
- Evaluated sales data to identify market trends, adjusting inventory levels accordingly to meet demand
Parts Manager
Royal on the East Side
Bloomington
03.2014 - 04.2016
- Oversaw and revitalized the parts department, achieving consistent profitability through effective cost management strategies
- Championed employee training initiatives, enhancing team performance and customer service outcomes
Parts Manager
Tom Wood Volkswagen
Indianapolis
11.2008 - 01.2014
- Engineered streamlined parts procurement processes, significantly reducing delivery times and operational costs
- Pioneered customer loyalty programs, increasing repeat business and lowering customer acquisition costs
Parts Manager
Speedway Volkswagen Subaru
Indianapolis
02.2002 - 11.2008
- Instituted strategic partnerships with suppliers to negotiate better pricing and terms, resulting in improved margins
- Conducted comprehensive market analysis, positioning the department to respond effectively to market shifts
Assistant Parts Manager
Tom Wood Volkswagen Nissan Subaru
Indianapolis
12.1988 - 02.2006
- Assisted in managing parts inventory, ensuring compliance with automotive industry standards and regulations
- Facilitated effective communication between the service department and parts department, streamlining workflow
Education
Vocational School Certificate or Other Post-Secondary Certificate - General
Plainfield High School
Plainfield, USA05.1987
High School Diploma - General
Plainfield High School
Plainfield, USA05.1987
Skills
Achieved streamlined parts management, enhancing operational efficiency
Increased wholesale parts sales through strategic initiatives
Ensured compliant hazmat shipping processes that minimized risks
Drove team effectiveness through supportive leadership
Created an easy-going atmosphere that boosted morale
Established a fair work environment that motivated team members
Inspired enthusiasm that led to improved team performance
Maintained a reputation for integrity that built trust
Affiliations
Free and accepted Mason
Past Master 2002
Timeline
Parts Manager
Bill Estes Chevrolet
03.2025 - 12.2025
Parts Manager
Penske Chevrolet
08.2019 - 11.2024
Assistant Parts Manager
Kahlo Chrysler Dodge Jeep Ram
04.2016 - 08.2019
Parts Manager
Royal on the East Side
03.2014 - 04.2016
Parts Manager
Tom Wood Volkswagen
11.2008 - 01.2014
Parts Manager
Speedway Volkswagen Subaru
02.2002 - 11.2008
Assistant Parts Manager
Tom Wood Volkswagen Nissan Subaru
12.1988 - 02.2006
High School Diploma - General
Plainfield High School
Vocational School Certificate or Other Post-Secondary Certificate - General
Plainfield High School