Michael Burton
Sycamore,IL
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
26
26
years of professional experience
Work History
Technician
Pest Control Consultants
Sycamore, Illinois
05.2026 - Current
- Analyzed client requirements to develop tailored solutions for technical challenges.
- Evaluated customer requirements to improve satisfaction and support.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Engaged with clients to gather feedback and address concerns promptly.
- Collaborated with team members to improve project delivery and client satisfaction.
- Utilized software tools to streamline project management and enhance communication.
- Assisted in preparing detailed reports and presentations for client meetings.
- Conducted research on industry trends to support strategic recommendations for clients.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Documented processes and best practices for future reference and training purposes.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
Part Coordinator
Gerber Collision and Glass
Sycamore, Illinois
03.2025 - 01.2026
- Coordinated parts inventory for efficient workflow and timely deliveries.
- Assisted technicians in sourcing and ordering required parts promptly.
- Maintained accurate records of parts usage and stock levels.
- Communicated with suppliers to ensure availability of necessary components.
- Processed incoming shipments to verify accuracy and quality of parts received.
- Organized storage areas for easy access to frequently used items.
- Control daily parts program activities to improve sales and inventory management.
- Responded to customer requests for special orders or unusual items by researching available options.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Verified incoming shipments against purchase orders to ensure accuracy of delivery.
- Researched new vendors in order to secure best prices for high-demand items.
- Ensured compliance with safety regulations while handling hazardous materials such as chemicals or solvents.
- Compiled information related to part numbers, descriptions, suppliers into an electronic database.
- Analyzed monthly spending reports in order to identify areas where costs could be reduced.
- Reviewed and understood various technical documentation to make accurate parts selections.
- Created reports on current stock levels, cost analysis, and trends in ordering patterns.
- Tracked backorders and expedited deliveries as needed in order to maintain customer satisfaction.
- Generated invoices upon completion of outgoing shipments.
- Ordered new inventory for parts department and placed specific customer orders.
- Processed returns from customers according to company policy and procedure guidelines.
- Coordinated with the purchasing department to order additional parts as needed.
- Monitored inventory levels of parts and materials, ensuring they were sufficient to meet customer demand.
- Maintained accurate records of all parts received and distributed.
Manager
Hinks Bar and Grill
Sycamore, Illinois
03.2001 - 11.2024
- Supervised daily operations to ensure smooth service at Hinks Bar and Grill.
- Trained staff on customer service standards and food safety protocols.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Developed staff schedules to align with peak business hours and events.
- Coordinated with kitchen staff to maintain quality control for menu items.
- Implemented process improvements to enhance workflow and service speed.
- Resolved customer complaints promptly to ensure satisfaction during dining experiences.
- Conducted performance evaluations and provided feedback for team members' development.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Ensured compliance with industry regulations and company policies.
- Delegated work to staff by setting priorities and goals.
Education
Sycamore High School
Sycamore, ILSkills
- Parts procurement
- Inventory management
- Quality control
- Effective communication
- Maintenance and repairs
- Attention to detail
- Customer service
- Restaurant equipment maintenance
- Power tools management
- File and record maintenance
- Multitasking and organization
- Customer interaction
- Workload management
- Verbal and written communication
References
References available upon request.
Timeline
Technician
Pest Control Consultants
05.2026 - Current
Part Coordinator
Gerber Collision and Glass
03.2025 - 01.2026
Manager
Hinks Bar and Grill
03.2001 - 11.2024
Sycamore High School