Michael Burwinkel

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• Conducted root cause analysis on recurring issues, enabling targeted interventions that led to long-term resolutions.
• Regularly reviewed code changes, ensuring adherence to established standards and minimizing risk of introducing new errors or defects.
• Streamlined issue resolution with meticulous documentation of troubleshooting steps, root cause identification, and solutions implemented.
• Supported continuous improvement initiatives by recommending process improvements based on observed inefficiencies during the debugging cycle.

• Championed a culture of continuous improvement, fostering an environment focused on enhancing customer experience at every opportunity.
• Trained staff on operating procedures and company services.
• Increased efficiency and team productivity by promoting operational best practices.
• Trained new personnel regarding company operations, policies and services.