Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Michael Bush

Michael Bush

Florence

Summary

Dynamic Fast Food Manager with a proven track record at Sonics Drive In, excelling in operations management and customer engagement. Enhanced customer satisfaction through effective complaint resolution and staff training. Skilled in food safety compliance, ensuring high sanitation standards while fostering a positive team environment. Committed to driving profitability and operational efficiency.

Developed leadership and organizational skills in high-volume, customer-focused environment. Proven ability to manage teams, optimize operations, and enhance customer satisfaction. Seeking to transition into new field where these transferable skills can be effectively applied.

Energetic and highly organized individual with knack for leadership and positive attitude. Possesses solid understanding of customer service principles and can efficiently manage inventory and staff scheduling. Committed to enhancing dining experience and driving operational excellence.

Qualified [Desired Position] with solid background in managing fast-paced food service environments. Demonstrated ability to oversee daily operations and enhance customer satisfaction. Proficient in staff training and inventory management.

Structured Crew Manager skillful in recruiting, training and scheduling [Number] employees, tracking expenses and investigating and resolving quality and service complaints. Expertise in [Area of expertise]. Courteous and patient individual committed to increasing customer satisfaction and reducing staff turnover.

Overview

2
2
years of professional experience

Work History

Fast Food Manager

Sonics Drive In
01.2025 - 02.2025
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
  • Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
  • Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.

Food Service Worker

Sonic Drive in
08.2023 - 01.2025
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Security Assistant

Transitions
06.2024 - 08.2024
  • Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
  • Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
  • Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
  • Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
  • Streamlined communication between security team members, resulting in improved coordination during critical incidents.
  • Assisted in the development of emergency response plans for various scenarios, ensuring staff preparedness and safety.
  • Increased employee compliance with security measures through engaging educational programs.
  • Streamlined visitor check-in process, reducing wait times and improving overall satisfaction.

Education

Associate in Human Services - Human Services

Gateway Community College, Florence, KY
06-2027

Skills

  • Health and safety regulations
  • Operations management
  • Food preparation
  • Food safety compliance
  • Customer engagement
  • Complaint resolution
  • Recruitment and hiring
  • Staff training and development
  • Shift management
  • Personnel recruiting
  • Inventory control and record keeping
  • Conflict resolution techniques

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6 staff members.
  • Resolved product issue through consumer testing.
  • Reduced employee turnover by 60% by creating and implementing a no-cost incentive program.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.

Timeline

Fast Food Manager - Sonics Drive In
01.2025 - 02.2025
Security Assistant - Transitions
06.2024 - 08.2024
Food Service Worker - Sonic Drive in
08.2023 - 01.2025
Gateway Community College - Associate in Human Services, Human Services

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