Michael Bushway

Overseen multiple projects by defining scope of work and project objectives.

Managed content management initiatives by evaluating and prioritizing content requests.

Managed behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs.

Provided supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team based environment.

Led training sessions for technicians and regional teams on new refrigeration equipment, control platforms, and emerging technologies, improving first-call resolution rates.

Supported rollout of new refrigeration technologies, ensuring smooth adoption through hands-on training, documentation, and field support.

Served as primary technical escalation resource for break/fix refrigeration and controls issues across national customer accounts.

Diagnosed and resolved complex system failures involving compressors, racks, electronic expansion valves, oil management, defrost, and heat rejection systems.

Provided advanced troubleshooting on Danfoss, Novar, and Emerson CPC control platforms, including programming, networking, sensor validation, and alarm management.

Supported refrigeration systems from multiple OEM manufacturers, quickly adapting to different hardware, controls logic, and operating strategies.

Developed training materials and conducted workshops to elevate staff knowledge on best practices in service operations.

Provided on-the-job training and technical guidance to junior technicians.

Diagnosed and repaired refrigeration systems to ensure optimal performance and reliability.

Conducted routine maintenance on commercial refrigeration units to extend equipment lifespan.

Collaborated with team members to troubleshoot complex HVAC issues, enhancing service efficiency.

Implemented best practices for refrigerant handling, ensuring compliance with industry regulations.